The Systems Engineer will design, build, and deploy infrastructure, mentoring teams and ensuring high performance and availability while implementing automation and monitoring processes.
About the Opportunity Systems Engineer position is a senior technical leader for the design, development, and deployment of key servers and cloud service platforms that run Driscoll’s infrastructure. Responsibilities
- Design, build, and deploy the critical infrastructure servers, platforms, and cloud services needed to operate the applications and systems Driscoll’s requires.
- Provide technical leadership and guidance to implement new systems, re-define services, management platforms, and other infrastructure components as needed.
- Mentor team members to define or evaluate and follow best practices among the other systems engineering, administration, and technical staff.
- Evaluate processes and automate common practices and procedures to streamline infrastructure operations, including basic system builds, deployments, and initial configuration of new accounts and services.
- Document standard operating procedures for routing and complex tasks to be carried out by systems administrators and technicians.
- Assist with incident resolution and major incident recovery of escalated issues.
- Prepare the monitoring, feedback mechanisms, and customer engagement necessary to ensure that our infrastructure meets the needs of the business.
- Ensuring high performance, high availability, and disaster recovery are designed into every deployment/project.
- Design and implement monitoring, alerting, and incident response plans to ensure services and applications are available at the highest levels.
- Bachelor's degree, or equivalent experience, in computer science and related technical field.
- Job experience in infrastructure systems for 8+ years.
- Strong teamwork, leadership, and technical knowledge skills.
- Expert level configuration, management, and troubleshooting of Microsoft product platforms: O365, Exchange, Azure AD, Windows Active Directory, Okta, PowerShell, and SQL Server or Sharepoint.
- Strong Infrastructure as Code experience with automation of standard processes and a rigorous procedural mindset including experience with tools such as Terraform, Packer, Ansible, Chef, Puppet, Octopus, Git.
- Extensive virtualization experience, both on-prem and cloud (VMware, HyperV and AWS preferred) as well as hyperconverged technologies such Nutanix and Rubrik for backups.
- Strong knowledge of data prioritization, storage, and management technologies to ensure performance meets the requirements of workload/workflow in cloud and on-premises.
- Knowledge of application, system, and service monitoring tools (New Relic), alerting and notification, automated/scripted response, and triage/escalation process.
- Expertise in patch management and vulnerability remediation with industry-leading tools and best practices.
- Extensive experience with AWS services including IAM, EC2, S3, CloudWatch, CloudTrail, VPC, and Systems Manager are desired.
- Strong analytical abilities: provide actionable insights from the data to identify and solve problems that may arise.
- Extensive performance and reliability planning experience required. Continuous improvement mindset a strong predictor of success for this position.
- Disaster recovery design, planning, and implementation.
- ITIL process management experience.
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