SWIFT Monitoring Analyst

Job Description
Do you have knowledge on the current SWIFT architecture and are interested in making an impact? Then you found the right position for you!
As a SWIFT Monitoring Analyst within the Payment Lifecycle team, you will be exposed to opportunities including monitoring and maintaining various application infrastructures. You will act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues. Escalate all issues and alerts to the incident manager in order to remediate and resolve incidents with minimal business impact. This role is for EMEA shift and a 24/7 function.
Job responsibilities

• Works on understanding current Swift architecture and infrastructure and impacts to business caused by disruption to message / transaction flows
• Ensure all systems and queues are monitored across all platforms
• Investigate all alerts and take the necessary action
• Open and Initiate Service Centre Tickets
• Identify and escalate any issues via the Incident management process and participate in the Incident calls by providing facts, impacts and details from an Operations perspective
• Participate in business requirement activities and ensure all monitoring tasks are considered for being automated
• Support any testing activities and implementation events as required
• Take ownership of all Standard Operating Procedures (SOP's) and where appropriate create new documents
• Participate in Command Center activities including cross training

Required qualifications, capabilities, and skills

• Excellent written & oral communication skills
• Good Interpersonal skills to be able to communicate internally & externally and at all levels
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
• Ability to use creative problem solving techniques to solve business issues
• Good attention to detail
• Experience of working as part of a Global team
• Demonstrates accountability and concern for quality of work
• Working week is shift driven. Includes mandatory weekend work by rota basis

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.