SUSE Customers for Life - Opportunities

About SUSE CFL

• SUSE CFL is a customer-centric organisation dedicated to helping customers maximise the value of their SUSE products and solutions.  
• The team is committed to providing an exceptional customer experience through a variety of services, including support, training, and customer success programs.  
• CFL has a strong track record of success, with a 90% renewal rate on Premium Support and significant new services wins at major companies like ARM, P&G, PepsiCo, and more.  
• The organization is also committed to innovation, with new offerings like Rancher Prime Readiness Services and the launch of the Gainsight customer success platform.  
• CFL is a global organization with a presence in various locations, including a newly established Customer Support team in Bangalore.

Why Join SUSE CFL?

• Make a Real Difference: directly responsible for helping customers succeed with SUSE products and solutions. New team members can significantly impact customer satisfaction and retention.  
• Growth Opportunities: a growing organisation with a focus on expanding its services and customer base. This translates into potential career growth and advancement opportunities for employees.  
• Innovation and Learning: committed to using cutting-edge technologies and processes, such as the Gainsight platform and new support escalation processes. Employees will have the opportunity to learn and develop new skills in a dynamic environment.  
• Global Impact: a global organisation with a diverse workforce. Employees will have the opportunity to work with colleagues and customers from around the world.
• Focus on Customer Success: passionate about helping customers achieve their desired outcomes. This shared goal creates a motivating and rewarding work environment.  
• Strong Leadership and Vision: CFL's leadership team is committed to the organisation's success and fostering a positive and supportive work environment.  

Additional Supporting Points

• SUSE CFL actively gathers customer feedback to improve its services and offerings through programs like the Voice of the Customer program.  
• The organisation invests in its employees' growth through various enablement opportunities, including workshops, training sessions, and a dedicated "Grow Your Career" site.  
• SUSE CFL has a strong internal support system, including a revamped Customer Support Handbook, a team member onboarding program, and a new escalation process for support and premium support customers.
• The organisation values employee recognition and rewards contributions through programs like the "Leads to Rewards" program and the CFL Recognition program.  
• SUSE CFL is committed to providing a positive and supportive work environment, as evidenced by initiatives like the CFL Coaching Community and a focus on employee well-being.