Provide first-line support for Tebex creators and buyers, troubleshoot web/software issues, investigate technical problems, communicate clearly, maintain high service standards, and work assigned shifts to resolve customer inquiries.
We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers.
As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries.
So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
- 2+ years of experience in online customer support
- A proven track record of maintaining high standards and attention to detail
- Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript
- Effective communication skills, with an emphasis on active listening
- Strong attention to detail and the ability to remain level-headed when dealing with challenging situations
- Openness to feedback, constructive criticism, and new ideas
- Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively
- Availability to work full time, approximately 40 hours per week Thursday to Monday, with hours/shifts determined based on the team’s needs
- Experience investigating and troubleshooting software/web issues
Bonus Points
- Experience with SQL, relational databases and solving technical issues
- Passion for PC Gaming
About Us
As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.
Top Skills
Apis,Databases,Html,Css,Javascript,Sql,Relational Databases,Tebex
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