Provide first-line support for Tebex creators and buyers, troubleshoot web/software issues, investigate technical problems, communicate clearly, maintain high service standards, and work assigned shifts to resolve customer inquiries.
We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers.
As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries.
So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
- 2+ years of experience in online customer support
- A proven track record of maintaining high standards and attention to detail
- Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript
- Effective communication skills, with an emphasis on active listening
- Strong attention to detail and the ability to remain level-headed when dealing with challenging situations
- Openness to feedback, constructive criticism, and new ideas
- Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively
- Availability to work full time, approximately 40 hours per week, with hours/shifts determined based on the team’s needs
- Experience investigating and troubleshooting software/web issues
Bonus Points
- Experience with SQL, relational databases and solving technical issues
- Passion for PC Gaming
About Us
As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.
Top Skills
APIs
CSS
Databases
HTML
JavaScript
Relational Databases
SQL
Tebex
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Sr. Analyst will monitor security alerts, conduct incident handling, perform malware analysis, and mentor junior analysts while developing security processes.
Top Skills:
.NetCC#PerlPowershellPythonRuby On RailsVb
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Analyze security alerts, handle incidents, perform malware analysis and remote remediation, and mentor other analysts in a technical role.
Top Skills:
.NetCC#PerlPowershellPythonRuby On RailsVb
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Regional Sales Manager drives revenue through selling enterprise security solutions to new customers and managing relationships for successful account transitions, while collaborating with internal teams to ensure customer success.
Top Skills:
Crm SoftwareMarketing Software
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
