At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.
Impact & Purpose
Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!
Location:
We are looking for a Support Professional with English and French, based in Barcelona (hybrid – late shift 10:00 to 19:00).
Role Summary
Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.
What You Will Do:
- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
What You Bring to the Team:
- Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
- At least 4 years of work experience providing technical support for external clients.
- Practical experience with Microsoft Windows operating systems and relevant technologies.
- IP Network knowledge and troubleshooting experience.
- Storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
- Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
- Excellent communication skills and fluency in written and verbal, C level French and English.
How You Will Make a Difference:
- You are confident of own capabilities and believes that persistence and hard work yield results.
- You are open-minded & shares information with others.
- You give and receive constructive feedback to strive for continuous self-improvement.
- You can constructively handle conflicts and can recover from dissatisfied customer situations.
About the Team:
Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.
How We Support You:
- Individual development plans aligned with your career goals
- Access to training, learning resources, and certifications
- Flexible working arrangements
- Supportive leadership and regular feedback
- Opportunities for cross-functional and cross-regional collaboration
- Social activities and spaces to connect with colleagues
What We Offer:
- Gym contribution
- Food vouchers
- Luxury health and dental package
- Life insurance
- Learning and trainings plan
- Bicing
Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.
About Us
Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything.
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