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Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities.
Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies independently while providing the economies of scale that come from a large, global organization.
Engineers thrive at Tower while developing electronic trading infrastructure at a world class level. Our engineers solve challenging problems in the realms of low-latency programming, FPGA technology, hardware acceleration and machine learning. Our ongoing investment in top engineering talent and technology ensures our platform remains unmatched in terms of functionality, scalability and performance.
At Tower, every employee plays a role in our success. Our Business Support teams are essential to building and maintaining the platform that powers everything we do — combining market access, data, compute, and research infrastructure with risk management, compliance, and a full suite of business services. Our Business Support teams enable our trading and engineering teams to perform at their best.
At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential.
Responsibilities
- Identifying, prioritizing, and resolving level 1 incidents and requests
- Monitoring and overseeing the Service Desk Function, and reporting any incidents and escalations
- Proactively working on issues, identifying problem areas, and providing solutions to enhance quality of service and to prevent future problems
- Configuring, deploying, and supporting a fleet of desktop and laptop hardware running Windows, Linux, and Mac OS
- Managing user permissions and account access
- Light computer desktop and laptop repair (RAM upgrades, Disk replacement, power supplies, etc.)
- Supporting, installing and troubleshooting meeting room AV hardware
- Installing, configuring, and supporting desk and mobile (iOS) phones
- Onboarding and offboarding users
- Troubleshooting software application issues
- Managing and maintaining information on Tower’s internal pages
- Internal office desk moves and changes
- Maintaining and keeping an inventory of all desktops, laptops, and associated peripherals
Qualifications
- Prior desktop support experience
- A passion for technology
- Familiarity / experience with industry ticketing systems (JIRA)
- Experience with common remote troubleshooting technologies like Goto Assist
- Experience with endpoint management solution (Jamf, Workspace One)
- A solid knowledge of PC and Apple hardware and computer internals
- Knowledge with Logitech/Google Meet hardware would be a plus
- The ability to analyze, troubleshoot, and resolve hardware failures
- Strong organizational skills and meticulous attention to detail
- The ability to balance and prioritize multiple assignments in a fast-paced environment
- The ability to work well as part of a team that supports production, back-office computing, and end user support functions
- The ability to read and interpret English-language technical documents
- The ability to speak business-level English
- A working knowledge of Linux (preferred)
- An educational background in computer science or IT (preferred)
Candidates should also be available for occasional travel to different Tower offices.
Benefits
Tower’s headquarters are in the historic Equitable Building, right in the heart of NYC’s Financial District and our impact is global, with over a dozen offices around the world.
At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive – without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win.
Our benefits include:
- Generous paid time off policies
- Savings plans and other financial wellness tools available in each region
- Hybrid working opportunities
- Free breakfast, lunch, and snacks daily
- In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more)
- Company-sponsored sports teams and fitness events (JPM Corporate Challenge, Cycle for Survival, Wall Street Rides FAR and more)
- Volunteer opportunities and charitable giving
- Social events, happy hours, treats, and celebrations throughout the year
- Workshops and continuous learning opportunities
At Tower, you’ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work – together.
Tower Research Capital is an equal opportunity employer.
