Supply Chain Coordinator

About the Opportunity

The role involves managing and processing customer orders, ensuring accurate distribution to customers, growers, and packhouses. Key tasks include planning orders, liaising with internal teams, handling post-delivery issues, managing grower estimates, and updating haulage details. The position also involves maintaining customer order data, processing samples, performing system checks, and organising paperwork.

 Responsibilities

• Import, check, and distribute all Customer orders received through True Commerce and various other forms.
• Collation and management of both grower 3-day estimates and central pack house stock sheets.
• Plan a wide range of customer orders efficiently and accurately throughout the day using daily and weekly plans, distance to depot, pallet fill and Grower/Haulier restrictions to ensure customer service levels and expectations are achieved.
• Liaise with Account Managers, Planners and MRP teams for the allocation of daily customer orders.
• Discuss and confirm any required changes to Day 1 supply.
• Process customer orders through our internal systems and communicate orders to packhouses and growers.
• Distribute complete and final orders to Customers, Growers and Packhouses.
• Maintain and update relevant customer order requirements using various customer specific portals, websites and forms to support right first-time processing of orders.
• Plan, Book and Distribute all haulage details from all Grower sites and update with any amendments using various haulier and customer portals and internal forms using our systems.
• Monitoring and checking post-delivery orders and resolve any overs/shorts and claim issues arising from completed customer orders.
• Obtain any relevant paperwork that can be used in the support of any claim.
• Ensure samples are processed and entered onto internal systems.
• Monitor daily system checks to ensure they have run and completed as expected, ensuring the following day runs smoothly.
• Ensure all paperwork is properly organised and saved.
• Liaise with and build relationships across all areas of the business, including Berry Gardens Growers, customers, hauliers, suppliers, and other external parties.
• Department Champion role – The testing of any upgrades to the system.
• Undertake other ad hoc duties as required.

    Candidate Profile

• The shift pattern for this role involves working alternate weekends, with every Tuesday off. Shifts are on a rota basis, either from 6:30 to 15:30 or 08:00 to 17:00. Additionally, there is an on-call requirement on a rota basis, with an expected 40-50 evenings per year.
• Previous experience in administration and sales office roles is essential; industry experience is advantageous.
• A positive, approachable, and friendly personality.
• Strong numerical and logical thinking skills, with a methodical approach to problem-solving.
• High attention to detail and ability to work systematically.
• Proficient in Microsoft Office applications; experience with Prophet software is a plus.
• Self-motivated with the ability to work independently as well as collaboratively within a team.
• Capable of working under pressure, meeting deadlines, and effectively managing time and priorities.
• Quick decision-making abilities, particularly when under pressure.
• Excellent time management skills to optimise productivity.
• Flexible and willing to work unsocial hours, including weekends, bank holidays, and be available on-call as part of a rota.