Supplier Performance Lead

This is a remote role (UK-based), with travel required at least once a month to our Head Office in New Malden, our Claims Operations Centre in Sheffield as well as to our nationwide panel of suppliers.

About Homeprotect

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

What It's Like To Work Here

 Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years

Sound good? Read on to find out more about joining our team…

Key Responsibilities

As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand the team with 3 additional roles to help further define and deliver our revamped Supply Chain strategy and processes.

There aren’t many opportunities like this in the insurance industry; a chance to join a fast paced and dynamic insurance provider where you will have the opportunity to influence the direction of the Supply Chain team and wider Claims teams from day one. You will have the chance to help develop policies and processes from the ground up, and have the autonomy to drive the function forward to achieve best in class outcomes across customer, indemnity spend, and expense ratio.

The key responsibilities for this role include:

• Supplier Management – Day to day management of supplier relationships including performance reviews, identification of continuous improvement opportunities, issue/escalation management, complaints
• Performance Oversight – Tracking, reporting and managing supplier performance to agreed performance metrics, working with the Head of Supply Chain and wider claims teams to enhance our current approach to driving great claims outcomes
• Sourcing – Lead supplier selection activity from requirements gathering through to selection and contracting, including the negotiation of fee arrangements and development of outcome focussed SLA’s
• Onboarding – Work with wider business teams including Operations, Transformation and Customer to effectively onboard supply chain partners and ensure they are set up for success from day one
• Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Governance Lead ensure these are kept updated throughout the contract lifecycle and are reflective of developments in service delivery, performance management and commercials
• ·Audit & QA – Support the delivery of a Supplier Audit and Quality Assurance programme, working with the Supplier Governance Lead to implement learnings as part of ongoing performance management, track resolution of issues, and recovery of identified leakage
• Governance – Support the delivery of an effective supplier governance / oversight programme, including effective supplier due diligence in line with regulatory requirements, appropriate risk segmentation and associated activity, and ongoing monitoring in line with agreed policies and procedures
• Market Insight – Actively contribute to obtaining and collating market insights on an ongoing basis, through attendance at relevant industry events, day to day supplier/prospective supplier interactions, and industry news/media

 We would love to hear from people with the following skills and experience for this role:

• Experience of managing and influencing the performance of strategically important supplier relationships
• Experience of leading supplier sourcing activity, from requirements gathering through to selection and contracting
• Excellent stakeholder management from operational teams to C-suite
• Strong commercial acumen and a skilled negotiator
• Experience in insurance claims supply chain is desirable

We think we have a fantastic company culture and welcome new team members with open arms.  We also offer a great range of benefits, including:

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
• Discount of 50% when you choose to take out a policy with us.
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
• Home working starter kit and money to spend on additional equipment you may need
• Charitable giving scheme, so you can donate to our partner charity, or one of your choice 
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!

 On top of that, we also offer all the standard stuff, like:

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
• Private medical cover
• Financial Advice with Octopus Money
• Life insurance
• Annual discretionary bonus scheme
• Pension contribution
• Free fruit and really good coffee for the days you come into the office
• Local and national retail discounts

Have we captured your imagination? If so, we’d love to hear from you!

Unique As Standard

We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.

We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.

Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role.

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