Supervisor, Sales Operations Support

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

This role will help manage the regional Sales Operations Specialist team in conjunction with the Manager or Director of Sales Operations. The Sales Operations Specialist (SOS) team is involved in all stages of the sales process, ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced team, ideal for someone who is highly organized, loves details and wants to exceed expectations.
 

Sales Operations Supervisor’s responsibilities will include, but are not limited to, team leadership, assisting with daily operations, basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.

Primary Responsibilities

• Responsible for conducting regular team meetings – encouraging team contribution and collaboration towards the development and improvement of Sales Support processes and procedures.
• Managing and assigning open tasks and projects for the regional team and holding team responsible for meeting set deadlines
• Team building and recognition – Conduct team building events and build team rapport through execution and recognition.
• Management and Performance Review – Responsible for conducting annual performance reviews, timecard approval, PTO requests, expenses etc.
• Metrics – The SOS Supervisor and/or Seniors will work with their regional team develop a dashboard and collect/report on important team metrics.
• Local Point of Contact for escalations within the team and from Sales and F5 Management.
• Attend monthly team lead/supervisor calls with other team leads to discuss ways to improve processes and facilitate standardization across theaters. Support other theater teams leads in projects related to the goal of worldwide standardization.
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute on assigned projects or programs.
• Provide communication and education on current processes and best practices.
• Answer pre-and-post sales questions from partners and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Intake and coordination of high priority customer requests
• Ensure the integrity of Salesforce data.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.
   

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

• Excellent planning, problem solving, troubleshooting, and organizational skills
• Excellent ability to work independently, as well as collaboratively, within a team
• Ability to people manage and delegate tasks
• Proactively takes ownership of their work and any issues/escalations that come their way and keeps leadership informed
• Ability to represent Sales and Sales Operations interests in cross-functional settings
• Demonstrate initiative and ability to advance programs/projects while managing multiple initiatives
• Advanced communication skills - written and verbal - and ability to collaborate effectively with cross functional teams
• Self-motivated, proactive communication around projects or anticipated escalations
• Advanced understanding of sales quote to cash processes
• Ability to resolve issues utilizing available resources and understanding of F5 business practices
• Must be detail-oriented with a proven ability to multi-task.
• Expert ability to draw concise, well supported recommendations based on issues presented.
• Advanced Experience with Salesforce.
• Ability to work independently in a dynamic fast paced environment, with no supervision.
• Good interpersonal, training and presentation skills, with ability to articulate complex processes.
• Ability to build effective relationships with other internal leaders and external business partners [e.g. VP of Sales Ops, VP of Finance, etc.]
• Understanding of sales leadership priorities and business outcomes.
• Dedicated to meeting and delivering on business objectives
• Creates an environment that listens to and encourages diverse ideas and perspectives.

Qualifications  

• Bachelors degree
• 5+ years of Sales Support experience preferred
• 2+ years of F5 knowledgebase

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].