Frasers Group

Style Advisor - Sofa.com

Posted 11 Days Ago

Be an Early Applicant

London, Greater London, England

Entry level

London, Greater London, England

Entry level

As a Style Advisor at Sofa.com, you will engage with customers in the showroom, providing advice and creating a welcoming environment to enhance their shopping experience. Your responsibilities include maintaining showroom standards, processing sales orders, and acting as a brand ambassador. A background in retail and interiors, alongside strong sales skills, is essential.

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Company Description

About Us:

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers - we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Job Description

We are looking for an enthusiastic, customer focused Sales Advisor to join our team in our stunning Chelsea showroom. This is a 20 hours a week role which requires weekend availability. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
Maintaining our high showroom standards and visual merchandising in store
Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
Proactively improving and updating knowledge of product & interior trends

Qualifications

Must be over the age of 18 years
Experience within retail alongside proven experience with interiors/furniture
Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
Be ambitious and confident, with a strong can-do attitude
Be enthusiastic and dedicated to providing excellent customer service
A desire to work as part of a team to generate fresh and innovative ideas
Proficiency in MS Office and general IT

Additional Information

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Think without limits and take the team with you
Own it and back it
Not hesitate and act with purpose
Be commercial and customer-focused.

36 Poland Street, London, United Kingdom, W1F 7LU

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