Strategy and Operations Manager - Topshop/Topman

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Join us as a Strategy and Operations Manager for Topshop/Topman and play a pivotal role in shaping the future of two of fashion’s most iconic brands. Working closely with the Managing Director and leadership team, you’ll blend consulting-level problem solving with hands-on operational delivery, driving growth and innovation that impacts millions of customers worldwide.

This is a varied role that will give you exposure to a breadth of strategic and operational challenges.  You'll have the opportunity to lead high-impact strategic initiatives, influence go-to-market strategies, and collaborate with cross-functional teams to accelerate Topshop/Topman’s success. 

The Details

• Lead strategic initiatives that accelerate growth and elevate the Topshop/Topman customer experience.
• Define and execute go-to-market strategies for new product launches, optimising pricing, promotions, and channel mix.
• Build and streamline scalable processes to speed up time-to-market for trend-led collections.
• Use data analytics and A/B testing to uncover insights, refine product positioning, and drive commercial outcomes.
• Develop and maintain dashboards and metrics to measure success, inform strategic decisions, and prioritise roadmaps.
• Drive continuous improvement across products, services, and operations through data-led thinking.
• Present strategic recommendations and business cases to senior leadership, supporting investment and growth decisions.
• Collaborate closely with product, operations, marketing, and finance teams - bringing clarity to ambiguity and turning insights into action.
• Champion Diversity, Equity & Inclusion strategies, supporting our inclusive culture.
• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

About You

• A strong track record in strategy, operational delivery, and cross-functional leadership, either gained in consulting or in-house.  
• Proven experience of owning and executing end-to-end initiatives and leading/influencing cross-functional teams.
• Experience in e-commerce, retail, or consumer brands - ideally with exposure to product launches, go-to-market strategy, or scaling operations.
• Comfortable moving from big-picture planning to detailed execution, thriving in fast-paced, complex environments.
• Skilled at data-driven decision-making, confident with tools like Excel, SQL, Power BI, and dashboarding platforms.
• Experience presenting to senior leadership, building business cases, and supporting investment decisions is a plus.
• Curious, proactive, and adaptable - always looking for ways to innovate and improve.

BeneFITS’

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role