Strategy and Operations Manager (COO/Strategy Office)

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies in the US & UK to deliver a new kind of learning that's transforming today’s workforce.

Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI, data, and tech skills. Multiverse learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, Multiverse announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes the company the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity, for everyone.

Role Overview:

With a strong operational footprint and over 800 employees globally, we have ambitious plans to continue to scale and we are seeking a highly motivated Strategy and Operations Manager (COO/Strategy Office) to serve as a crucial partner to our COO. The COO is responsible for Strategy, Operations, Marketing, People and International Expansion within Multiverse. The Strategy & Operations Lead role provides critical support in driving strategic initiatives and ensuring cross-functional coordination, communication and execution across the company as it continues its scaling journey. 

The ideal candidate will be a highly organised, proactive problem-solver with exceptional communication and analytical skills, capable of navigating complex, fast-changing environments, dropping in to help organise and accelerate work on key projects and driving impactful results. This person will be a trusted advisor, anticipating needs, and proactively addressing challenges to maximize the effectiveness of the COO. An important aspect of this role is a strong comfort level with data and analytics, strategy and technology, including the ability to rapidly learn and experiment with emerging AI productivity and reasoning tools.

Responsibilities:

• Operational Excellence & Cross-Functional Collaboration:

  • Drive operational improvements by streamlining processes and enhancing cross-functional communication.

  • Manage and facilitate key business reviews, ensuring alignment and progress tracking.

  • Lead project management for certain cross-functional initiatives, ensuring timely and successful execution.

  • Attend meetings on cross-functional initiatives with the executive to provide project management support and facilitate post-meeting follow-up.

  • Provide support to teams undertaking strategic or one-off projects, including project management and strategic contributions.

  • Work to improve cross functional meeting effectiveness.

• Strategic Partnership & Executive Support:

  • Act as a thought partner to the COO, anticipating needs and proactively addressing challenges.

  • Prepare comprehensive briefing materials, including agendas, talking points, and presentations, for internal and external meetings, ensuring the executive is fully prepared.

  • Provide strategic counsel on meeting preparation, desired outcomes, and follow-up actions, ensuring meetings are productive and impactful.

  • Ensure the COO's time spent aligns with strategic priorities, maximizing effectiveness.

  • Liaise with the team EA to schedule necessary meetings to advance key priorities and ensure timely follow-up on commitments.

  • Liaise with external stakeholders to ensure they are well briefed.

• Strategic Analysis & Communication:

  • Occasionally conduct market analysis and other strategic research to support decision-making.

  • Prepare materials for board meetings, exec meetings and other critical presentations.

  • Collaborate with the PR and brand team to prepare the executive for external events, panels, and speaking engagements, including briefing materials, speeches, and practice sessions with feedback.

• Relationship Management & Culture:

  • Facilitate relationship-building between the executive and team members at all levels of the organization.

  • Act as a cultural ambassador, promoting and reinforcing the company's core values.

• Technology and AI Proficiency:

  • Demonstrate a high level of tech-literacy and comfort with utilising various digital tools and platforms.

  • Proactively explore and experiment with emerging AI productivity and reasoning tools to enhance efficiency and strategic insights.

  • Identify and implement opportunities to leverage AI to streamline processes and improve decision-making.

Qualifications:

• 2+ years of high-calibre professional experience in strategy, strategy consulting, operations, or a related field, preferably in a fast-paced, high-growth environment.

• Proven track record of driving strategic initiatives and achieving measurable results.

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

• Exceptional communication and interpersonal skills, with a high EQ and the ability to build rapport with diverse stakeholders at all levels.  

• Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines.  

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Experience working closely with senior executives is highly desirable.

• Smart and dynamic, with strong data analysis skills.

• Very tech literate, and comfortable experimenting with AI tools.

• Proficiency / fluency in another European language would be an advantage.

• Some kind of sense of humour / ability not to take life / yourself too seriously

Preferred Qualifications:

• Experience in a founder-led tech company

• Experience in a company with operational delivery

• Experience in a B2B company

• Experience in a UK company with international operations

• Experience in change management.

Why Join Us? 

• Opportunity to shape the strategy of a high-growth, Series D company with big ambitions. 

• Work closely with top executives and cross-functional leaders.

• A dynamic, fast-paced culture where your work directly impacts the company’s future.

• This role might suit someone who wants to be a Chief of Staff in future or someone who wants to pivot out of a strategy consultancy into an operational role.

Benefits 

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2  volunteer days and 2 company-wide wellbeing days and 8 bank holidays per  year 

• Health & Wellness- private medical Insurance with Bupa, a medical cashback  scheme, life insurance, gym membership & wellness resources through  Gympass and access to Spill - all in one mental health support 

• Hybrid & remote work offering - with regular visits to the London office and  the opportunity to work abroad 45 days a year 

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion 

We’re an equal opportunities employer. And proud of it. Every applicant and  employee is afforded the same opportunities regardless of race, colour, ancestry,  religion, sex, national origin, sexual orientation, age, citizenship, marital status,  disability, gender, gender identity or expression, or veteran status. This will never  change. Read our Equality, Diversity & Inclusion policy here. 

Safeguarding 

All posts in Multiverse involve some degree of responsibility for safeguarding.  Successful applicants are required to complete a Disclosure Form from the  Disclosure and Barring Service ("DBS") for the position. Failure to declare any  convictions (that are not subject to DBS filtering) may disqualify a candidate for  appointment or result in summary dismissal if the discrepancy comes to light  subsequently. 

If you're excited by the opportunity to drive strategy and execution at a global scale,  we’d love to hear from you!