Strategic Account Manager

Salary: circa £45k, plus £6,600 per annum car allowance or a company vehicle and a competitive annual bonus 

Location: Hybrid working - 3 days per week office-based in Cannock, 2 days remote

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Manage and develop a portfolio of National Accounts and FM Sector customers, ensuring compliant, high-quality service delivery in line with contractual KPIs and Service Level Agreements to avoid financial penalties.

• Build and maintain strong customer relationships through face-to-face and virtual meetings, working closely with regional sales teams to understand client needs and expectations while ensuring smooth service delivery.

• Lead the onboarding and mobilization of new accounts to meet go-live dates, and investigate and resolve service delivery problems and complaints within required timescales.

• Identify and deliver business growth opportunities through scope expansion within assigned accounts, achieving growth targets at required margins while enhancing relationships across the Veolia group.

• Drive innovation and continuous improvement within the account portfolio, recording benefits delivered to position Veolia favorably for contract renewals without retendering.

• Manage contract renewals and lead tender submissions where necessary, ensure compliance with internal governance procedures, and deliver agreed price increases and commercial negotiations while working with Senior Operations teams to develop processing capabilities.

What we're looking for:

• Proven sales account management experience in Hazardous Waste (particularly packaged waste) with understanding of waste chemistry and contractual terms.

• Excellent project and time management skills with ability to manage multiple national customer sites and deliver growth at required margins.

• Strong relationship-building capabilities with proficiency in data management systems and experience delivering KPI reports and commercial negotiations.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.