Strategic Account Manager

 Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We combine the principles of dynamic control and balance with sophisticated mechanical designs, cutting-edge electronics, and next-generation software for high-performance robots equipped with perception, navigation, and intelligence. Boston Dynamics has an extraordinary and fast-growing technical team of engineers and scientists who seamlessly combine advanced analytical thinking with bold engineering. 

Boston Dynamics has an opening for a Key Account Manager within our Spot Robotics team.  The Key Accounts Manager will lead the relationships with major accounts in the APAC market that are critical to the successful early growth of our Spot robotics business and building and sustaining relationships with new customers. As this role will focus regionally on APAC market, it will require occasional travel and working in those time zones. In this highly visible role, the right candidate will be a core part of the Boston Dynamics team creating the future of industrial Inspection Robotics! 

Day to day activities include: 

• Manage relationships with our largest strategic customers in the APAC market. 

  • Establish long-term client relationships within the customers' organization, from C-suite executives to project managers and field engineers. 

  • Communicate with clients on a regular basis, respond to questions

  • Monitor customer satisfaction and support issues and contribute to the successful resolution of those issues 

  • Ensure customer is getting the most value possible from Boston Dynamics

  • Introduce new developments, applications and products to the relevant audiences

  • Seek out and analyze new use cases and product enhancement opportunities and communicate those opportunities to internal teams

  • Develop a mapping and deep understanding of individual roles and responsibilities within the client organization

  • Develop a cadence for communications, strategic meetings, and executive interactions within the client organization

  • Assess the commercial potential of automation at a very detailed level within a customer’s industrial environment

  • Evaluate commercial and engineering aspects of customer requirements and implement sales and marketing strategies to satisfy those requirements

  • Understand the customer buying patterns, budgeting/purchasing methods and preferred channels

  • Evaluate and report competitive pressures

• Monitor project performance

  • Contribute to sales proposals/estimates/quotes; deliver to customer

  • Maintain and update sales forecast

  • Closely monitor project timelines; alert stakeholders of changes and areas of concern

  • Handle communications around scope and deadlines

  • Provide regular reports to manage against goals and key objectives

  • Celebrate successes!

• Collaborate with the client and Boston Dynamics teams to plan and deliver products and services with clarity as well as a very high level of customer satisfaction.  

Desired skills:

• Bachelor’s Degree in business administration or engineering related fields or a special combination of education and experience with demonstrated accomplishments

• 5+ years of sales experience in the technology B2B environment.  

• Fluency in Korean and English and excellent written and verbal communication skills in each.

• Industrial automation experience preferred

• Experience forecasting multi-phase project work

• Experience working with APAC customers

• Develop sales presentations via either Microsoft and Google products

• Negotiation skills with problem-solving attitude

• Experience in crafting multi-dimensional customer frame agreements

• Fluency in additional languages – particularly Japanese – is also a plus.

Travel 

Up to 50% travel including international

​If you are a Colorado or California resident and this role is located in, or would be performed remotely from, Colorado or California, you may be eligible to receive additional information about the compensation and benefits for this role upon request.  You may contact [email protected] for assistance.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

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