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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?
If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies.
As a Staff Software Engineer, you will play a critical role in shaping AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will directly impact how AI-powered customer experiences are shaped, enhancing the intelligence and efficiency of next-generation service platforms.
Job Responsibilities:
- Design, develop, and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
- Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.
- Lead architectural discussions, providing technical design and strategic guidance to align with the overall technology roadmap while ensuring the adoption of best engineering practices.
- Drive long-term technical strategy and influence engineering roadmaps across multiple teams, ensuring scalability and extensibility of AI-driven services.
- Mentor and provide technical leadership, fostering a collaborative and innovative development culture focused on technical excellence.
- Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.
Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in backend development for cloud-based services, with a strong focus on scalability, reliability, and performance.
- Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
- 5+ years of experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.
- Strong experience working with distributed data platforms and modern data architectures, such as Apache Spark, Databricks, Kafka, Delta Lake, or similar.
- Proven ability to drive architectural decisions and technical strategy in a cross-functional environment.
- Strong written and verbal English communication skills.
- Prior experience with data platforms and/or AI services is highly desirable.
- Experience in data science and practical experience applying AI/ML models is a plus.
Additional Notes:
This position will follow a hybrid work model.
#LI-Hybrid
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
