Staff Site Reliability Engineer (platform)

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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⭐ Mission: Join us as a Staff Site Reliability Engineer to build a reliable & scalable stack for customers & Qontoers to support Qonto’s growth.

⚡ Impact: As Staff Site Reliability Engineer, you will play a key role in our mission to streamline and enhance our platform, enabling faster upgrades, simplifying its complexity to empower all tech department members, and driving impactful change in our organization. You’ll provide leadership to engineers, and lead system-wide troubleshooting and solution development to maximize business impact.

Our SRE department is divided into four teams (15 talented engineers): Platform Reliability, Observability, and Storage. You will join the Platform Reliability team led by Morgan.

👩‍💻🧑‍💻 As a Staff Site Reliability Engineer at Qonto, you will

• Look at the big picture: You will contribute to building and deploying a new banking architecture at the European level
• Build robust solutions: Work in collaboration with backend, frontend & security engineers to design, deploy & maintain our microservice infrastructure
• Improve velocity: Reduce toil through automation and pragmatism
• Maintain availability: Participate in the on-call rotation & post-incident reviews with backend engineers
• Contribute to shine through the tech ecosystem: You will share your knowledge through communication, documentation, and talks

🛠 What stack you can expect

• Cloud provider: AWS & a bit of GCP
• Container technologies: Kubernetes (EKS & GKE), ArgoCD, Argo Rollouts, Karpenter
• CI/CD: GitLab CI, GitHub Actions
• Monitoring: Metrics with Prometheus & Thanos, traces with OpenTelemetry, on-call with OpsGenie, and logs with Elasticsearch & Loki
• DB and messaging: AWS RDS PostgreSQL, Elasticsearch, DynamoDB, SQS, Redis, and Kafka
• Programming language: Go
• Infrastructure as Code: Terraform

🧠 What you can expect

• Learn to use problem-solving methodologies
• Develop microservices to reduce toil
• Spend time designing robust solutions by taking into consideration Qonto scaling needs (20 000 to 60 000 logs per second, 20 000 pods, 180 microservices & 4000 deployments in production per month)
• Autonomy in proposing solutions in a bottom-up approach while avoiding biased thinking using the Qonto way (lean methodologies)
• Work on modern stacks through GitOps & challenge the technical status quo
• Collaborate with other teams on tech challenges, spec reviews, brainstorming & problem-solving sessions
• Reducing cost by using both a pragmatic approach and applying a long-term vision to ensure cost per customer continues to decrease

🤝 About your future manager:

• Your manager will be Morgan. His leadership style is built on autonomy and trust, encouraging his team to experiment, learn, and grow. He promotes a strong team spirit where everyone can fully express themselves and contribute. He guides by always maintaining a clear vision of our objectives and the value we bring to the company. This approach allows each team member to develop their skills while staying aligned with our collective mission.

🏅About You

• Experience: You have strong experience working with infrastructure tools & developing high-quality tested tools to reduce toil (in a fast-paced/startup environment would be a plus). You have strong production experience managing Kubernetes clusters and their workloads.
• Programming skills: You have at least one experience in a programming language, and you're passionate about leveraging these languages to develop efficient and scalable solutions for infrastructure management and automation.
• Problem solver: You are a pragmatic and solution-oriented engineer, with an interest in solving problems and delivering value; You embrace failure to raise the level of quality of each service/stack.
• Impact maker: You want to build a product that is used by thousands of companies, in a fast-growing environment while preserving a high level of reliability
• Curiosity: You are a curious and open-minded engineer eager to learn;
• Team player: You have good communication skills, and are comfortable working in a team;
• Continuous improvement mindset: You always look for ways to enhance processes, systems, and products to achieve the best possible quality. You are unsatisfied with the status quo and actively seek opportunities for improvement.
• Languages: You are fluent in English. French is a plus.

"At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along"