Staff Inbound Product Manager, Manufacturing

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
ServiceNow's Manufacturing industry products team helps companies streamline sales, support, and service operations for their manufacturing businesses, and improve revenue and reduce costs while enhancing the customer experience. We are a team of experienced and passionate product managers who drive product vision, partner closely with customers to define customer needs, and collaborate to deliver innovative solutions.
Role
We are looking for a Staff Inbound Product Manager to help deliver AI-native manufacturing industry products in our Dublin office. In this role, you will be responsible for defining AI powered CPQ, customer service, and order-to-cash product capabilities, managing them from concept to delivery, and ensuring that they align with customer needs and market trends. You will work closely with engineers, designers, researchers, and cross-functional teams to build solutions for manufacturing customers.
What you get to do in this role:

• Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.

• Collaborate with researchers and designers to define, validate, and test innovative product ideas.

• Engage with customers to gather feedback, validate concepts, and identify opportunities.

• Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.

• Collaborate with engineering on release management, addressing risks and dependencies.

• Develop and maintain the product roadmap for short-term and long-term releases.

• Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.

• Provide recommendations on pricing and packaging.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A bachelor's degree in computer science, business, or a related field; an MBA is preferred
• 10+ years of experience with 5+ years product management experience working on Enterprise SaaS products.
• Deep knowledge of using generative and agentic AI to deliver AI-native experiences.
• A proven track record of successfully launching and managing enterprise software products that resonate with users.
• Strong understanding of and interest in working with automotive, heavy industrial, chemicals, CPG, and other manufacturing companies.
• Excellent communication skills, with experience presenting to large audiences and/or executive leadership.
• Experience working directly with customers, sales, and engineering teams in a global setting.
• The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now").
• Must enjoy working in a collaborative environment.
• High energy, self-starter with a growth mindset.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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