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Job Description:
The Strategic Relationship Management (SRM) Analyst plays a key role managing SLC Management’s key vendor relationships as a liaison between the members of the SRM team, internal business contacts, and our vendors for key functions spanning the vendor relationship: invoice management, risk management, and license management.
Job Description:
Invoice Management
- Daily monitoring of SRM Invoices email inbox.
- Review and validation of new invoices prior to payment.
- In conjunction with SRM team members, participate in the investigation and resolution of issues relative to vendor invoice reconciliation.
- Setting up purchase orders and collaborating with Accounts Payable to get invoices paid.
- Maintaining invoice payment details via logging all invoices in Salesforce.
- Responding to queries of internal and external vendors on invoice issues in a timely manner.
- Elevation of time-sensitive issues to SRM management for prompt resolution, and definition of action items and timelines when to resolve these issues.
Risk Management
- Solicit and evaluate information as supplied by vendors in response to Sun Life’s Third-Party Risk Policy.
- Following up with vendors, as needed, to gather additional information.
- Perform various other reviews of vendor supplied documentation related to business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate.
- Support in the coordination of Risk management activities across SRM, Business operations & Technology teams.
License Management
- In conjunction with SRM team members, participate in the investigation and resolution of issues relative to user requests for vendor licenses.
- Submitting requests to vendors on behalf of designated users to add, modify, or remove licenses.
- Perform monthly reconciliation of user licenses against HR supplied employee reports.
- Maintain comprehensive user license grid across SRM’s vendor inventory.
- Responding to queries of internal and external vendors on license requests issues in a timely manner.
Qualifications:
- Experience with vendor contracts and an understanding of third-party risk management preferred but not required.
- Familiarity with Microsoft Office applications (Excel, Outlook, SharePoint, and Word). Prior Salesforce experience preferred, but not required.
- Strong communication skills, both verbal and written. Establishes good rapport with internal clients and external vendors to ensure good working relationships.
- Demonstrated analytical skills, including aptitude towards problem identification, resolution, and comprehension.
- Ability to manage work to fixed deadlines, and transparently and concisely report on work progress.
Job Category:
Administrative Services
Posting End Date:
09/02/2025
