Senior Manager, Solutions Engineering
Location: Based in United Kingdom (remote)
About the team
The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented. This manager position will focus on a mixture of Strategic and Enterprise customers across a number of verticals within the UK&I markets.
What you’ll do (responsibilities)
As Senior Manager, Solutions Engineering, you will lead and support a team of high-performing Solutions Engineers through all stages of the sales process, from pipeline creation to technical validation, onboarding, consumption, and renewal. You will partner closely with a Sales RVP counterpart to drive business development and sales growth within a shared territory, ensuring that your team delivers exceptional technical guidance to Customers at every stage of their journey with HashiCorp. In this role you will be expected to:
- Manage and Mentor High-Performance Team: You will manage, mentor, and develop a team of Solutions Engineers, fostering a culture of continuous learning and professional growth. You will successfully demonstrate an ability to mentor and coach SEs to their full potential.
- Drive Technical Strategy: You will own the technical strategy for your region and collaborate with Sales Leadership to develop pipeline and drive healthy growth across all Accounts.
- Support the Customer Journey: You will engage in critical moments throughout the Customer lifecycle, providing support to your team and working cross-functionally to ensure Customers realize maximum value from the HashiCorp portfolio.
- Data-Driven Improvement: You will deploy a data-driven, systems-thinking approach to improve business and operational processes.
- Influence Strategic Decisions: You will influence key strategic decisions and drive critical initiatives across your region.
- Communicate Regional Priorities: You will capture and elevate top priorities and key trends for your Customers to cross-functional stakeholders within HashiCorp.
What you’ll need (minimum qualifications)
- Role Related Experience: At least 4 years in a Technical Pre-Sales role and ideally you will have been a Manager for at least 3 years over the past 5 years.
- Great team player: Can provide examples of working closely with the Sales and your Extended Team (such as services, marketing and specialists), to achieve personal and team goals.
- Technical Leadership: Demonstrated success in building, growing, and managing a highly-talented and motivated team with a regional scope.
- Innovative and Results-Driven: You will be comfortable in a fast-moving, results-driven environment with a successful track record of defining and executing strategic and innovative projects that have had a major impact on company performance.
- Technological Proficiency: Experience with DevOps methodologies and a deep understanding of current and emerging technologies such as cloud computing, distributed systems, and cluster management software.
- Communication Skills: Outstanding written and oral communication skills, including the ability to present ideas on both technical and business elements effectively.
- Interpersonal Skills: Engaging personal style with strong interpersonal and collaboration skills, with a predisposition towards mentoring staff and encouraging their professional career development.
- Decision-Making Ability: Self-directed with the ability to make strategic, complex, and difficult decisions at all times.
- Travel: Ability to travel as needed, with domestic and occasional international travel required.
What's nice to have (preferred qualifications)
- Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
- Sales Process Insights and Experience: you are familiar with at least one sales process and can articulate key aspects of it and its benefits
- Hiring and Retaining: share examples of hiring great people and the fundamentals on how to best retain your team members
- Engagement: you have experience in motivating and focusing your team in order make them and their customers successful
- High Standards: you have a passion for driving technical excellence within your technical team and an expectation of high standards from others
Technical Knowledge:
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- You understand Cloud and SaaS solutions
- You have experience with Cloud Infrastructure solutions
- You have experience with Cloud Security solutions
- You are familiar with CI/CD and DevOps
- You are able to articulate the value of Cloud and SaaS solutions, in both Business and Technical terms
- You can discuss the key challenges that Customers face when they move to the Cloud
Customer Insight:
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- You have worked with a mixture of types of Customers, ranging in size and complexity
- You understand how to work with Customers strategically and can connect technical solutions to Customer needs/problems
HashiCorp welcomes all qualified candidates who have authorisation to work in the United Kingdom to apply - HashiCorp will not be sponsoring visas for this role at this time.
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