Sr. Solution Engineer

Responsibilities:About Tencent
Founded in November, 1998, Tencent is a leading provider of Internet value added services in China. Since its establishment, Tencent has maintained steady growth under its user-oriented operating strategies. On June 16, 2004, Tencent Holdings Limited (SEHK 700) went public on the main board of the Hong Kong Stock Exchange. Tencent is focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, and Riot Games.
Position Overview
Position Overview:
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world-class global IT team are our top aspirations.
We are currently seeking a passionate Sr. Solution Engineer, reporting to Tencent Europe IT Center, this position will be based in London, UK, and responsible for requirements gathering, solution preparation and delivery, including IT products & platforms, Enterprise applications, Cloud infrastructure, and DevOps optimization.

• Serve as a subject matter expert in both IT and business domains, identifying, understanding, and defining customer needs, objectives, and business requirements.

• Collaborate with global IT teams and local operations teams abroad to deliver optimal IT and cloud infrastructure solutions for Tencent's Europe Gaming business.

• Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery.

• Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT department.

• As a key member of Tencent Europe IT team, coordinate business demand and IT requirement review meetings, producing high-quality reports on business requirements and other essential IT documentation.

• Regularly engage with relevant cross-functional stakeholders (business and IT in both HQ and Overseas), to manage expectations and provide updates on product and project status.

• Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability.

• Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous improvements.

Requirements:

Who we are looking for:

• Self-motivated, articulate, and passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.

• Love satisfying customers with a state-of-the-art cloud solution, automation, realizing ideas, building services, and unlocking the potential of new technology!

• Collaborative, independent, insistent, flexible, and open-minded. And you see no conflict in any of these things.

• Knowledgeable, resourceful, and show initiative. You always keep the customer’s objectives in mind.

• Positive by nature, a great team player, and both dependable and autonomous.

• Customer-oriented and could work at a very fast pace.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, related technical field, or equivalent practical experience.

• 5+ years of continuous experience preparing and delivering technical solutions in the internet or game industry.

• Have public cloud and IDC (Internet Data Center) related experience and certification (AWS/GCP/Azure/TC, etc.).

• Familiar with SaaS products and Solutions, experience in Cloud-based IT solution implementation is preferred.

• Strong understanding of IT solutions, IT planning process, and IT project management in the Game development/publishing/operation field.

• Demonstrable results in delivering modern, integrated, innovative cloud-based applications.

• Candidate can operate across business and IT teams, confident enough to ask questions of both IT and business experts.

• Outstanding communication and presentation skills, both written and verbal, to all levels of an organization

• Good logical thinking ability, strong data analysis ability, strong insight and judgment on business’s IT needs.

• Strong deliverables management and running meetings for requirements, technical design, progress, and status.

• Fluent in English，Chinese is preferred but not required