Key Responsibilities
Technical Leadership & Architecture
Own end‑to‑end technical design for major Salesforce initiatives, ensuring scalable, secure, and high‑performance solutions across Service Cloud, FSL, and integrated systems
Define engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOps
Partner with architects to shape multi‑cloud architecture, data models, and integration strategies
Advanced Development & Platform Engineering
Design, build, and optimize complex Salesforce components using LWC, Aura, APEX classes/triggers, asynchronous processing, and platform events
Lead development of Agentforce (service/field AI agents), embedding intelligent automation into agent and field workflows
Architect and implement advanced Service Cloud capabilities including omni‑channel routing, case automation, and custom agent experiences
Oversee Field Service Lightning (FSL) implementations including scheduling logic, dispatcher console customization, mobile app extensibility, and emergency roadside workflows
Integration & Data Engineering
Architect and implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware (e.g., MuleSoft)
Ensure data consistency and orchestration across Service Cloud, FSL, and external platforms
Establish patterns for error handling, monitoring, and high‑volume data processing
Delivery Ownership & Governance
Lead technical delivery for cross‑functional projects, ensuring quality, timelines, and alignment with business objectives
Build and maintain scalable release pipelines using Gearset, ensuring smooth integration with Git workflows, automated testing, and quality checks
Enforce governance standards including security/sharing model, code quality, performance optimization, and compliance with Salesforce limits
Mentorship & Cross‑Functional Collaboration
Mentor and coach junior and mid‑level developers, fostering a culture of technical excellence
Translate complex technical concepts into clear guidance for business stakeholders
Proactively identify platform improvements, emerging capabilities, and opportunities for innovation
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field
8+ years of hands‑on Salesforce development experience in enterprise environments
Demonstrated leadership in large‑scale, multi‑cloud Salesforce implementations
Deep expertise in:
Lightning Web Components (LWC) and/or Aura
APEX (classes, triggers, batch/queueable jobs, asynchronous patterns)
Service Cloud configuration and customization
Field Service Lightning (service territories, scheduling, dispatcher console, mobile app customization)
Integration frameworks: REST/SOAP APIs, Platform Events, CDC
Salesforce DevOps using Gearset, Git‑based workflows, and automated CI/CD pipelines
Strong command of Salesforce security/sharing model, data modeling, SOQL/SOSL, and performance optimization
Proven ability to lead technical delivery, influence architecture, and drive engineering standards
Preferred Qualifications
Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, FSL Consultant, Agentforce/Einstein certifications
Experience designing and deploying Agentforce or AI‑driven digital agent solutions
Background in insurance, field service, or roadside assistance domains
Familiarity with middleware platforms (MuleSoft, Boomi) and third‑party integrations (telemetry, dispatch, repair networks)
Demonstrated leadership in setting technical direction, mentoring teams, and elevating engineering practices
Skills & Attributes
Exceptional problem‑solving, debugging, and performance‑tuning skills in complex Salesforce environments
Strong communication skills with the ability to influence technical and non‑technical stakeholders
Strategic thinker with a hands‑on, delivery‑focused mindset
Commitment to continuous learning, especially in emerging areas such as AI agents, automation, and large‑scale orchestration
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
