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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and role:
This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.
***ONLY APPLY IF YOU HAVE EXTENSIVE EXPERIENCE WITH: Marketing-driven product mgmt, growth product mgmt, lifecycle/retargeting communications, or user behavior-based triggers***
In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.
If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!
What You Will Accomplish:
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The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.
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Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.
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Building the roadmap in close collaboration with leadership and other team members.
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Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.
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Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience.
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Writing requirements and communicating them to the Engineering teams
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Conducting AB tests: hypothesis building, test design, critical metric definition
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Working with analytics teams to measure the impact on success metrics
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Collaborating with creative team to improve content and design
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Collecting and analyzing customer and user feedback to improve the product.
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Prioritizing features and work items based on business value, user needs, and other criteria.
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Conducting market research and competitor analysis to find opportunities and threats.
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Facilitating communication and collaboration between the development team and partners.
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Tracking and reporting on your experience performance and key metrics.
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Continuously improving the roadmap and development processes.
What You Will Bring:
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7+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.
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Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.
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Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.
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Experience navigating highly sophisticated cross-functional projects end-to-end.
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Strong experience owner sense - ability to understand consumer needs and find simple and creative ways to address them.
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Execution - ability to ship quality experiences in a fast paced and iterative manner.
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Metrics driven - ability to build actionable metrics which can measure experience performance.
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Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.
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