Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
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Job Description
Job Title: Sr. Network Architect, IT Infrastructure
Department & Team: IT Infrastructure
Reports to: Johanna South
Location: UK (London)
Summary:
About Genesys
Genesys is a global leader in customer experience solutions, providing cutting-edge technology that enables businesses to deliver personalized, scalable, and AI-driven customer interactions. As we expand our IT and networking capabilities, we are seeking a Network Architect to design and enhance our global network infrastructure.
About the Role
We are building out our network architecture function and are looking for a highly skilled Network Architect to take ownership of designing and optimizing the network for our 20 global offices. This role will focus on network design, security enhancements, cloud networking, and AI/automation while also providing strategic guidance to our networking team.
This position is ideal for someone who enjoys working hands-on while also leading projects and mentoring others. You will be instrumental in shaping our future network strategy, including evaluating SD-WAN adoption, ensuring seamless integration with AWS cloud components and using AI and automation to create efficiencies and scalable deployments.
Key Responsibilities
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Design and implement a scalable, secure, and high-performance network architecture for Genesys' 20+ global offices, starting with a thorough evaluation of the existing infrastructure and processes.
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Lead networking initiatives, from on-premises infrastructure to cloud connectivity, with a focus on AWS cloud networking.
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Architect and implement network automation, utilizing Ansible and other tools to enhance efficiency and reduce manual configuration.
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Design and implement AI to drive efficiencies, improve performance, and manage infrastructure.
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Evaluate and implement SD-WAN solutions as part of the network modernization strategy.
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Enhance network security, including segmentation, zero-trust principles, and integration with security tools such as Zscaler.
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Collaborate cross-functionally with IT leadership, security teams, and cloud engineers to align network architecture with business goals.
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Mentor and guide the network engineering team, providing technical expertise and strategic vision.
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Develop documentation for network designs, standards, and best practices.
Required Qualifications & Experience
- 7+ years of hands-on experience in network engineering and architecture
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Strong expertise in Cisco networking (switching, routing, firewalls)
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Hybrid cloud networking experience, particularly with AWS networking services
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Proficiency in network automation using Ansible (or other automation tools like Terraform, Python)
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WLAN & WiFi Standards: Expertise in WiFi security configurations, authentication protocols, and wireless network optimization.
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Routing & Switching: Strong experience with OSPF, BGP, and EIGRP protocols.
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Virtualization: Hands-on experience with VMware and Network Function Virtualization (NFV).
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VoIP: In-depth knowledge of SIP, SIP trunks, and QoS configurations for voice networks.
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Experience with enterprise networking technologies, firewalls, VPNs, and SD-WAN solutions.
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Experience using AI for network management and deployment.
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Security-focused mindset, experience with firewalls, VPNs, and network segmentation
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Familiarity with SD-WAN and its benefits (prior implementation a plus)
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Strong collaboration skills to work across IT, cloud, and security teams
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Excellent documentation and presentation skills
Preferred:
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CCIE certification strongly preferred
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AWS Certified Advanced Networking certification
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
