Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Sr. IT – System Administrator
Position Overview
As the Information Technology (IT) System Administrator you will deliver comprehensive technical support services to ecoATM IT systems that service all employees. This position is a crucial member of the IT Systems team headquartered in San Diego CA. You are a critical member of the IT team and will share responsibility for IT related inventory procurement, system maintenance, and vendor management.
Essential Tasks:
· Provide hardware and software technical support to end users in collaboration with the IT Systems team.
· Build highly resilient, high-performance, scalable, and flexible systems
· Exercise a high degree of responsibility for the processes, systems, and tools you create and manage
· Make recommendations, justify, and implement improvements using an accepted change control methodology
· Define, document and follow standards and best practices for systems design, testing, and implementation
· Drive scripting and automation to develop solutions to common problems
· Identify, analyze/troubleshoot and resolve IT issues
· Email administration and support
· Work on IT budgets regarding purchasing, invoicing and receiving of IT equipment.
· Testing and usability of new end user systems /solutions.
· Azure Active Directory user management
· Fileserver permission management (share drives, One Drive, etc..)
· Windows servers/Exchange management (until all systems are migrated to O365)
· Liaison with IT department in Louisville facility for troubleshooting and problem solve issues.
· Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities
· Vendor management to all security and IT related vendors.
· Support of all IT systems (JAMF, INTUNE, O365, Wireless Controllers, Network Devices, and supporting IT systems in the Cloud.
· Facilitate the implementation, testing and continuous improvement of preparedness. contingency, emergency response and recovery plans
Education & Experience
· Bachelor’s degree in information technology, information systems, business or related field preferred.
· Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification) preferred.
· 6+ years professional experience as IT support and administration for an office and server systems.
· Expert knowledge of Mac computers and Microsoft Windows personal computers
· Python, Bash, PowerShell (or similar) scripting experience preferred
· Strong working knowledge of Microsoft Servers, Linux servers, Cisco networking and support.
· Experience troubleshooting and resolving issues related to the following system management programs: Exchange, O365, JAMF, INTUNE, Azure AD, Windows Server, Windows IIS, Windows SQL Server, Cisco Wireless Networks.
· Some experience preferred with Linux services such as MySQL, Grafana, NGINX, Apache
· Some experience with configuration management, provisioning, infrastructure as code, and other DevOps concepts and tools.
· Some experience with In-Tune, JAMF, and Qualys preferred.
· Networking experience in IPv4, switching, routing, firewalls and HA architecture.
· Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.
Knowledge, Skills & Abilities
· Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.
· Expert working knowledge, including the ability to setup, configure, upgrade, manage, and troubleshoot, Windows-based systems and services (i.e. SCCM, Active Directory, DNS, DHCP).
· Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.
· Creative approach to problem solving and troubleshooting.
· Strong communications skills with the ability to communicate with internal/external customers, vendors, management etc. in both formal and informal situations
· Stay abreast of cutting-edge technology trends.
· Be organized, detail oriented and thoughtful.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
