The Trade Desk Logo

The Trade Desk

Sr Director, Client Services, Brands UK

Posted 3 Days Ago
Be an Early Applicant
London, Greater London, England
Senior level
London, Greater London, England
Senior level
In this role, you will lead client services for a portfolio of brands as a strategic advisor, focusing on relationship building and account growth. You'll manage a cross-functional team to ensure consistent performance and effective client engagement, while working closely with product teams to align client needs with solutions. Strong leadership, communication, and digital advertising experience are crucial for success.
The summary above was generated by AI

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What You’ll Do:

  • Lead the development of a portfolio of direct brands as a senior strategic advisor, providing best-in-class client services based on TTD's vision and values.
  • Responsible for growing your book of business through strategic cross selling and upselling opportunities by understanding the core client business needs.
  • Represent the most strategic relationships with The Trade Desk’s largest clients within your portfolio, providing strategic oversight to your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision makers across brands and their corresponding agencies.
  • Work collectively with Business Development to cultivate your accounts Develop trusting and productive relationships with key stakeholders both internally and externally.
  • Demonstrating the value of The Trade Desk to clients by providing innovative solutions that meet the clients’ needs and our business goals.
  • Manage, motivate and empower a cross functional team (AM’s & Traders) to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
  • Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering
  • Communicate effectively with other functional leaders (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation. Maintain strong cross-pod relationships to support horizontal centre of excellence across account management and traders.   

Who you are: 

  • An effective and experienced senior leader who is skilled in building and nurturing client relationships while also leading teams and developing talent.
  • We are looking for an individual possessing excellent communication, strategic thinking and leadership skills to serve as a player-coach across a portfolio of accounts.
  • Experience working with brands direct is preferable.
  • Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders.
  • Extensive experience within the digital and programmatic industry in a client focused role.
  • Experience establishing longstanding, consultative client relationships. 
  • Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
  • Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising role. 
  • Proven track record of driving and exceeding revenue growth with large customer accounts. Strong management and leadership skills through a collaborative team approach.
  • A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same.
  • Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict. 
  • Existing relationships at major holding companies a plus.
  •  Execute, and coach others to execute, timely in fast-paced environment through effective time management and prioritisation skills.
  • Ambition to develop personally and nurture the development of others. 
  • Excellent communication and interpersonal skills. 
  • Excellent influencing and negotiation skills. 
  • Highly organised with a strong attention to detail. Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity and poise. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]

You can also contact us using the same email address if you have a disability and need assistance to access our Company website. 

When contacting us, please provide your contact information and specify the nature of your accessibility issue. 

Similar Jobs

7 Hours Ago
Remote
4 Locations
Junior
Junior
Big Data • Cloud • Software • Generative AI • Big Data Analytics
As a Technical Support Engineer at Monte Carlo, you will solve technical problems, aid in defining processes, and enhance customer success by debugging issues and writing documentation. You will collaborate with teams across customer success, engineering, sales, and product in a fast-paced startup environment.
2 Days Ago
Easy Apply
Hybrid
3 Locations
Easy Apply
Senior level
Senior level
Cloud • eCommerce • Information Technology • Retail • Software • Database
As a Senior Customer Success Manager, you will manage high-value customers, ensuring they achieve their business goals with commercetools. You will cultivate relationships with senior stakeholders, facilitate business reviews, and act as an intermediary between customers and internal teams. The role involves strategic planning, identifying opportunities for growth, and leveraging your technical knowledge of e-commerce solutions to enhance customer success.
2 Days Ago
Easy Apply
Hybrid
London, England, GBR
Easy Apply
Mid level
Mid level
Cloud • eCommerce • Information Technology • Retail • Software • Database
As a Senior Customer Success Manager, you will manage customer relationships, ensure they achieve their business goals using commercetools, and act as the liaison between customers and internal teams. You'll drive customer engagement and retention while developing strategies for customer growth and conducting business reviews to assess success and identify opportunities.

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account