The Senior Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.
JOB RESPONSIBILITIES
- Help Sayari’s enterprise clients effectively leverage Sayari solutions
- Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s commercial enterprise clients
- Ensure that Sayari customers fully integrate Sayari products into their workflows by having a strong understanding of their goals and priorities
- Deliver business value to each customer by fully understanding their use case and pain points
- Become a subject matter expert on the Sayari suite of products and services
- Coordinate and collaborate with internal stakeholders to proactively address client concerns to ensure maximum return on investment
- Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
- Use tools and data to identify risk, and build out risk mitigation plans
- Ability to travel up to 15% within the UK and Europe
- 7-12 years of experience working in Customer Success, Account Management or Implementation, with a SaaS company
- 5+ years experience in the domain of: security, compliance, or risk software vendors
- Managing multi-stakeholder engagements and handling complex enterprise customers (+$3m ARR in book of business)
- Building deep understanding of customer needs to facilitate long-term partnerships driving account growth
- Experience with data, analytics, or business intelligence product offerings
- Having worked across European customers base
- Foundation of data literacy and ability to interpret and use data to drive decision making
- Ability to build relationships at all levels across an organisation
- Strong project management skills and ability to organise work and competing priorities
- Effective verbal and written communication skills
- Ability to problem solve and not afraid to get stuck into the technical details
- English speaker with additional language skills a plus
BENEFITS:
- A collaborative, fun, and positive culture - you will be part of a successful team passionate about the mission and driving business growth
- Outstanding competitive compensation package
- Performance and incentive bonuses
- Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
- Eligibility to participate in our UK pension plan with a company-sponsored match
- A strong commitment to diversity, equity, and inclusion
- Limitless growth and learning opportunities
- Conference & Continuing Education Coverage
- Team building events & opportunities
Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.
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