At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Senior Account Manager, Group Benefits? Globe Life is looking for a Senior Account Manager, Group Benefits, to join the team!
In this role, you will be responsible for managing the organization's most strategic and complex client relationships within the Group Benefits division. As the primary point of contact for key accounts, you will ensure the successful delivery of services, anticipate client needs, and drive long-term satisfaction and retention. You will partner with the Sales Team and Globe Life Group Benefits' Third Party Administrator (TPA) partners to lead strategic planning and execution for each assigned account, while collaborating closely with internal teams and external partners to ensure client goals are met and exceeded. Additionally, you may provide training and guidance to Account Managers.
This is a remote/work-from-home position.
What You Will Do:
- Serve as the primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation.
- Build and maintain strong working relationships with client contacts and broker partners.
- Proactively communicate with clients regarding account status, policy updates, and renewal timelines.
- Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery.
- Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages.
- Monitor account performance and proactively identify opportunities for account growth or administrative process improvement.
- Prepare and distribute client reports.
- Create stewardship presentations illustrating account progress, goals, and quarterly initiatives.
- Maintain accurate and up-to-date account records and documentation in Salesforce.
- Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners.
- Identify recurring client issues and trends to support continuous service improvements.
- Provide training and guidance to Account Managers as needed.
What You Can Bring:
- Bachelor's degree in marketing, business administration, sales, or a related field preferred.
- 5+ years of related experience in insurance, benefits administration, or client services, including exposure to employee benefits or B2B account management.
- In-depth understanding of group insurance products and administrative concepts.
- Strong verbal and written communication skills with a professional, client-facing demeanor.
- Excellent organizational and time management abilities; able to manage multiple tasks and deadlines simultaneously.
- Strong attention to detail and accuracy, particularly in data management and client documentation.
- Able to work independently while also mentoring and guiding junior team members.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Familiarity with Salesforce strongly preferred.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
