Specialist, Marketing Operations - EMEA

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About the Role & Team 

In this role, you will utilize your academic knowledge of messaging channel end-to-end solutioning to enable marketer strategies.  You are accountable from solution design to solution build and deployment, to understanding the impact of your solution.  Your role is critical to ensuring a high-quality user experience through a rigorous quality assurance approach and intra-team peer feedback.  In this role, you are central to driving user engagement improvements via relevancy tuning our messaging to discrete cohorts.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do 

•     Engages marketers in refinement sessions to clarify strategy requirements to finalize

•     Builds messaging solution and conducts self-quality assurance testing.

•     Conducts peer-review quality assurance for Marketing Operations counterparts to enable a deployment ready status.

•     Actively monitors solution deployment for a limited period to readily identify potential bugs to remediate or mitigate.

•     Utilizes business intelligence reporting or direct analytical queries to determine the business impact of the solution, and then utilizes that insight in go-forward refinement sessions or team reporting.

Required Qualifications & Skills

•     Experience in marketing operations, analytics, or equivalent applied roles

•     Possessing a high bar for quality, and ability to readily spot potential bugs 

•     Superb writing skills to utilize for documentation, solution design and insights

•     Effective communication skills with globally diverse cultures

•     Curious and analytic mindset, striving to build expertise

•     Ability to be on-call when business critical launches occur

•     Verbal and writing proficiency in the English language

•     Education in technology or business domains with an undergraduate degree with quantitative focus.  Equivalent work experience is applicable.

Preferred Qualifications

•     Active certifications in messaging platforms (Braze, Adobe Experience Manager)

•     Understanding of messaging best practices (email, push, in-app)

•     Working knowledge of SQL

•     Experience working in agile teams

The Perks

• 25 days annual leave 

• Private medical insurance & dental care 

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free 

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing 

• Excellent parental and guardian leave 

• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. 

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

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