Specialist AV/IT

Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on our clients.

Publicis Re:Sources is the backbone of Publicis Groupe. Re:Sources has grown to 5,000+ professionals servicing a network of prestigious agencies across the globe supporting 63+ markets. Re:Sources is Publicis Groupe's Shared Services Platform. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. 

Job Description

Global Business Development is a uniquely positioned team that supports our core business functions: Publicis Media agencies (Spark Foundry, Starcom, Zenith, Performics) and our Groupe Po1 solutions, spanning across the entire Groupe portfolio (creative, health, digital services, production, and data).

We’re a tight and encouraging group of teammates who move fast, are extremely productive, willing to lean on one another for support and, above all, drive work that enables our agency’s pitch efforts to succeed. This role is unique as it drives best practices, thought leadership, and innovation across all agencies, pitches, and innovative IT/AV ways of working. Our work impacts all Publicis Business Development, IT/AV, Operations, and network subject matter experts across disciplines and capabilities.

This role is key to driving success in new business conversion. You will be responsible for independently leading technical pitch excellence across all Pitches that our team leads.

To succeed in this role, you will need to have a deep understanding of Publicis IT and AV protocols, tools, and processes, as well as the ability to troubleshoot in high-stress situations. You will need proven collaborative and leadership skills with the ability to connect with multiple teams across brands, geographies, and practices. You will thrive in a fast-paced and agile environment. Self-starters, people who are naturally curious, are comfortable working in grey space, have mentorship experience, and are willing to travel are successful in this role.

Technical Skills

• Dedicated IT/AV technician for UK Media, Groupe, CRM, and Power of One new business pitches both onsite and offsite at client offices
• Proficient in audiovisual and video conferencing systems such as Cisco, Poly, MS Teams, Zoom, Google Meets, etc.
• Extensive knowledge of Windows PC and Mac, as well as the following applications: Microsoft Office 365, Adobe platforms and the following web conferencing platforms: MS Teams, Zoom, BlueJeans, WebEx, Google Meets.
• Ability to design and set up AV-VC equipment for client presentations internally and externally and/or work with outside partner vendors for extensive hybrid meeting productions.
• Proficient knowledge and understanding of how to stream live events and presentations. Background in live production is preferred but not required.
• Proactively research new solutions and technologies to support our team, processes, and evolving tech requests for pitch presentations
• Experience in the use of VC reporting and monitoring tools.
• Foster and maintain positive and trusting relationships with Global Business Development, Service Desk, Service Delivery Services, Infrastructure Team, 3rd Party Vendors, Group IT Teams and additional Groupe agencies as needed.
• Build knowledge of key pitching locations across our UK campuses.
• Must be able to travel to the locations within Europe.

Pitch Planning and Preparation

• Ensure Pitch Technology Stack is always up to date and ready to use.
• Test Pitch Technology Stack on a regular basis and provide feedback on updates/new technology.
• Own, adapt and share our technical questions ensuring we get the information we need to be best prepared and identify potential problems.
• Lead tech checks on web conference platforms.
• Work with external vendors to find new tech solutions for meetings.
• Prepare and issue tech kits for on and offsite meetings – ensuring all items are returned and fully maintained ready for the next use.
• Ensure requests and incidents are managed effectively and within SLA.
• Ensure that documentation is created and maintained in accordance with corporate standards to ensure that it remains relevant and always up to date.

Onsite Client Meetings

• Assist with the selection of room selection, guaranteeing the room technology is fit for purpose – propose alternatives where needed.
• Identify, prepare and test all required technology/equipment prior to all rehearsals and pitch meetings.
• Main point of contact between ReSources Technical Teams to ensure back-end support is prepared.
• Installation and set-up of technical AV/VC systems and software (screens, vision switchers, video conferencing and streaming of live events, PA systems, Wireless Technology).
• In-room or outside-of-room on-call during pitch rehearsals and final presentation meetings to immediately respond to any technical issues that may arise.
• Coordinate supplemental support in addition to Publicis Groupe offices, as needed.
• Troubleshoot issues with both the AV/VC teams and other IT colleagues.

Offsite Client Meetings

• Identify technology being used at client/remote site and research set up specs to prep, as needed. Travel to pitch site for tech check when client allows.
• Travel and attend client meeting to be in-room set up and troubleshoot support when client allows. Travel will be within the UK And Europe.
• Collaborate with client IT/AV team members to provide backup support or guidance to troubleshoot.
• Accountable for the return of all equipment.

Qualifications

Key Competencies:

Technical Capability

• Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and customer expectations. Up-to-date and disciplined, able to generate and present high-quality, relevant and usable job-related information. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.

Personal Effectiveness and Professionalism

• Maintains a professional attitude and approach to work. Is aware of compliance and regulations as a framework for IT activities. Uses initiative and has a proactive approach with drive to make a contribution. Focuses on achieving positive results contributing to team goals and the overall success of the business.

Customer Focus (internal and external customers)

• Drive and motivation to meet or exceed customer expectations. Nurtures relationships by recognising and delivering on internal and external customer’s needs and opinions. Makes customers and their needs a primary focus of their actions.

Relationship Building and Teamwork (incorporating Communication, Influencing and Collaboration

• Builds effective relationships through positive communication that motivates and influences others. A valued team member actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment. Successfully influences others to accept and support an idea, proposal, or plan.

Innovation and Change

• Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices, products, and technologies to provide business opportunities and results. Welcomes new challenges and contributes views and ideas. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives.

Additional Information

• Full-time position, primarily in an office environment.
• Travel will be required to assist pitch teams. Travel will be within the UK and Europe.
• At times will need to work outside of standard business hours to address urgent system issues or to meet project deadlines.

European languages will be beneficial.

As part of our dedication to create an inclusive and diverse workforce, Publicis Groupe UK is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for candidates with disabilities in our application process and are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.

As a Publicis Re:Sources employee, an array of benefits are offered. The learning opportunities are endless and you will be a part of a game-changing and world-class organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career.