Solutions Manager - WMS

Blue Yonder Title

Solutions Manager - WMS

Job Summary

The aim of this role is to lead Solution Delivery capability across selected solution areas within EMEA as part of Global Delivery Execution.

This is a highly capable team of industry, solution and technical experts working remotely across the region. This role includes a high level of people management.

Key Tasks

• Lead and manage the EMEA team of Solution Architects and Business Consultants within specified Blue Yonder Solution areas.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Develop and foster long term relationships as trusted advisor to customers with customer senior Management, including C-level, with credibility and confidence.
• Support new deal sale cycle
• Articulate suitable business solutions and the Blue Yonder Value Proposition for prospects / customers at senior management level based on understanding of their business and IT requirements.
• Assist Customer Executive when sales engagements become more complex and competitive and feedback to Consulting Services teams to support strategic resource planning.
• Identify business plan and strategy, key decision makers, key performance indicators, and budget constraints to support driving the transaction to closure for business opportunities.
• Identify and utilise appropriate internal resources to engage in sales cycles to support the business case.
• Assist with Scoping Study engagements as first step of major project implementations.
• Communicate issues and strategies concerning the client and assist in handover meeting between Sales and Consulting Services teams.

Sustain Delivery excellence:

• Impact the margin on the services contract/SOW by ensuring successful & comprehensive implementations which will result in referenceable clients & future software & service sales.
• Mentor colleagues to develop their skills as industry thought leaders.
• The go-to person for sales, management, delivery & support for the understanding of the business processes for the area & solutions of expertise.
• Work with Blue Yonder teams to put projects back on track if required.

Support global initiatives and processes:

• Liaise with other regional Delivery groups based in Americas and Asia Pacific and Centre of Excellence Delivery groups based in India and Poland.
• Manage team assignments and staffing decisions with global Resource Controller team.
• Location: This role can be based within EMEA or Poland.

KNOWLEDGE/SKILLS REQUIRED:

Essential:

• Excellent in people management
• Sound people management experience, ideally within a matrixed, international environment
• Ability to analyze and resolve complex technical issues to resolution.
• Strong troubleshooting and problem-solving skills.
• Outstanding inter-personal skills and the ability to work collaboratively with individuals at all levels in the company and globally.
• Extensive experience implementing enterprise class solutions
• Excellent written and verbal communication skills, including the ability to explain technical or solution process concepts to the business.
• Excellent command of the English language, both spoken and written

Desirable:

• Expert level of knowledge on Warehouse Management (WMS) Supply Chain Solutions/processes, ideally covering multiple business areas.
• Solid project management abilities (certification highly preferred)
• Experience translating user business requirements into high level Specifications.
• Previous experience of working with retail/manufacturing and 3PL customer base
• Demonstrable experience implementing Blue Yonder or similar solutions, with an emphasis on implementation of multiple Blue Yonder applications in an integrated environment
• Strong attention to detail, analytical and problem-solving capability
• Ability to work flexible hours as required

Personal Profile:

• Motivated, confident, self-sufficient, focused and determined
• Immediately credible at senior management level
• Well organized and consistently meets commitments.
• Requires a “do whatever it takes” commitment to achieve the success of Blue Yonder, its Associates and the respective communities
• Strong problem solving, diplomacy and influencing skills.
• Comfortable operating in a highly matrixed environment.
• Willingness to travel

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.