About Trustly
At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden, with additional offices across Europe and the Americas. Together, we are modernising payments and the work you’ll do here will make a lasting impact.
About the Team
This is a newly established role within our Core Product Market Fit team, designed to bridge the gap between technology and business. As a Solution Engineering Manager, you’ll work closely with merchants, clients, and internal teams, ensuring seamless technical integrations while driving strategic growth. You’ll be part of a small but high-impact team, working in a hybrid setup with some travel within the UK.
About the Role
We’re looking for a technical leader who can blend deep technical expertise with strong business acumen. This role requires someone who can sit between all functions—understanding technical infrastructure while also navigating client needs, sales strategies, and market demands. Whether coming from a pre-sales engineering, solution architecture, or CSM background, the ideal candidate is equally comfortable engaging with engineering teams and external stakeholders.
What You’ll Do
- Act as the technical bridge between engineering, product, sales, and clients, ensuring smooth integration and alignment.
- Engage with merchants and enterprise clients, understanding their needs and translating them into technical solutions.
- Own the solution engineering process, from pre-sales discussions to implementation, ensuring scalability and long-term success.
- Collaborate with cross-functional teams to define the technical roadmap and improve our market fit.
- Work in a hybrid model, with travel across the UK and virtual engagements.
- Drive technical innovation, ensuring our solutions remain competitive and aligned with business goals.
Who You Are and What You Bring to the Table
- Strong technical background, capable of engaging with engineering teams and understanding complex infrastructures.
- Experience in enterprise environments—this is a must-have to understand the timeframes, workflows, and challenges of large-scale clients.
- A blend of technical and business skills—able to speak the language of both engineers and clients.
- Previous experience in solution engineering, pre-sales, solution architecture, or customer success management (CSM).
- Ability to navigate a fast-paced, small-team environment, taking ownership and being proactive.
- Comfortable with hybrid work and travel within the UK.
- A strategic thinker with a passion for scaling solutions and driving product-market fit.
We are looking for someone who is not afraid of voicing and acting on new ideas and values good communication with internal and/or external stakeholders. If you are passionate about working with different areas across the organisation, then this would be an interesting role for you.
Apply now, we would love to talk to you!
