The Solutions Engineer explains NinjaOne’s technical and functional capabilities to prospects, customers, and partners. Responsibilities include supporting pre- and post-sales activities, advising on product implementation, solving technical use cases, answering advanced questions, training sales teams and partners, and providing product feedback. The role requires technical sales experience with IT products, fluency in English and German, strong communication skills, and the ability to simplify complex technical concepts.
About the Role
As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.
Location - Berlin, Germany
What You’ll be Doing
- Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
- Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
- Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
- You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy
- Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape NinjaOne’s future
- Coach the sales teams on the NinjaOne products suite
- Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners
- Become an advocate for our brand and actively promote our product solutions to our partners
- Other duties as needed
About You
- You have experience in technical sales of IT products
- Self-motivated and enjoy finding solutions for customers
- A quick learner and adaptable to new technologies and processes
- Professionally proficient in English and German
- Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”)
- Hungry to learn and love to figure out the why behind the why
- A challenger to the status quo and bring in and exercise your own ideas
- Champion in giving and receiving feedback
- Curious, eager to learn and open to admitting mistakes #growthmindset
- Solution-orientated and self-aware
- Someone who strives to empower others
- Big Plus: You have worked for an MSP or an internal IT helpdesk
- Big Plus: You gathered previous experience with RMM and/or Backup software
- Big Plus: Knowledge about APIs and Scripting
- Huge Plus: Additional languages
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-CR1
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