Solutions Consultant

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

About the opportunity

Are you smart and learn quickly? Do you love solving problems? Can you adapt quickly to changing environments and switch easily between strategic thinking, persuasive discussion, diligent listening and rolling your sleeves up to simply get things done? Does technology that can be applied to make people’s lives better interest you? If the answer to these questions is yes, we need people like you to join our growing Solutions team. The team has global coverage, dealing with all things technical in our commercial end of the business and there is lots for us to do.

Day to day, you’ll:

• Articulate and demonstrate the benefits and values of our solutions to clients, partners and all internal stakeholders
• Work closely with our clients, partners, commercial and product teams to clarify business and technical requirements for complex transit deployments that need to integrate with Littlepay SDK and APIs
• Contribute to technical sales proposals, presentations, partnership agreements and other solutions collateral required to support the closure of a deal
• Create and communicate statements of work, solution descriptions, business requirements, integration plans and success criteria to efficiently deliver business into Littlepay
• Help to identify gaps in our portfolio and build our growing partner network to address those gaps or communicate requirements to feed into the product roadmap
• Identify transit customer and industry trends and contribute to ideas for product development and innovation

Ideally, you’ll have:

• 5+ years relevant work experience since completing an undergraduate degree in computing science, software engineering, business and IT or similar

• Retail or transit payments experience (essential)
• 3+ years of experience in either a:
• Pre-sales technical role such as Sales Engineer, Technical Pre-Sales Consultancy, Solutions Consultancy or Business Analysis
• Management Consultancy role as an Associate, Analyst or Consultant working on projects that involve multi-supplier technical solutions, preferably with exposure to the transport and/or payments industries
• Demonstrable skills to communicate complex technical ideas and industry trends effectively to different audiences in both verbal and written format
• Proven ability to drive an independent workstream as part of wider team goals and initiatives
• Experience in responding to bid and tenders as part of a formal procurement process
• The ability to help technical stakeholders to integrate with APIs and SDKs, with an understanding of RESTful API design and integration patterns
• Entrepreneurial DNA - you get things done, are flexible to changes, eager to learn, resilient to failure, and persistent to make an impact
• A proven ability to analyse customer business and technical requirements and to successfully construct and communicate the optimal solution to all stakeholders
• Experience with SaaS, API driven technology solutions and third party integrations

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• A company-wide paid day off
• Flexible (hybrid) working conditions
• Health insurance via our provider Vitality
• UK pension additional contribution split
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

You’ll also be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.

In-office expectations

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 100% from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition tomove more people through better payment experiences.

Recruitment Process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.