Solutions Architect

You don't just explain the technology you shape how customers build with it. If you want a role where your technical instincts and engineering prowess directly influence product direction and customer outcomes, keep reading.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The AI agent space is moving fast, and customers don't just need a vendor, they need a technical partner who can help them build the right thing, the right way. As enterprises race to embed AI powered conversations into their products, the gap between "we integrated it" and "it actually works beautifully" is enormous. That's where you come in.

This is a rare seat. You'll sit at the intersection of Sales, Customer Success, and Product translating customer reality into technical solutions, and customer feedback into product direction. If you want a role where your hands are in the code and the conversation, and where the work you do shows up directly in what customers ship, this is it.

As a Solutions Architect, you own the technical relationship with customers from initial design through successful launch. You'll consult on architecture, build integrations, and serve as the voice of the customer inside Sendbird's product team. This role is built for someone who can move fluidly between a whiteboard with a CTO and a code editor with an engineering team.

• You hear a customer's problem and immediately start mentally designing the solution before the meeting is even over
• You get genuine satisfaction from helping a developer have a breakthrough, not just closing a ticket
• You stay one step ahead of your customers proactively surfacing best practices before they hit the wall
• You follow the AI agent and messaging space because you find it genuinely fascinating, not because it's your job
• You can simplify complex technical concepts for a C-suite audience without losing the substance and flip back to deep technical mode with an engineering team five minutes later
• You treat documentation and tutorials as part of the product, not an afterthought
• You're comfortable owning projects with multiple stakeholders and keeping things on track without needing a project manager to shadow you

• 5+ years of professional experience as a full stack engineer or in a solutions/customer engineer role
• Hands-on experience working with restful APIs, Web and Mobile technologies, and Databases
• The ability to debug and troubleshoot complex systems in web servers, databases and mobile devices.  
• Solid programming experience in at least one language: JavaScript, Swift, Objective-C, Java, Kotlin, or C#
• Proven experience with at least one web or mobile platform: iOS, Android, React Native, React, or Angular
• Fluency in English (native or equivalent), with the ability to cover AMER East and EMEA markets
• Ability to travel up to 20% of the time for customer onsite visits

• Architect customer solutions: consult directly with customers on technical and UI design to build efficient, scalable implementations of Delight.ai that deliver real user experience outcomes
• Enable customers alongside Sales and CS: run technical education sessions, demos, and workshops that help customers get the most out of the platform
• Build vertical integrations: develop tools, third-party integrations, and vertical solutions where off the shelf isn't enough
• Close product feedback loops: surface patterns from customer conversations to the Product team and actively collaborate on closing feature gaps
• Create technical content: write blog posts, tutorials, and documentation that lower the barrier to adoption for developers integrating AI-powered messaging
• Drive project launches: coordinate multi-stakeholder integrations across internal teams and customer organizations to get Delight.ai live, on time
• Become the AI CX domain expert: track trends in AI agents and conversational interfaces and act as a trusted advisor to customers on implementation best practices

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

We're not adding AI features to an existing product. We rebuilt the whole thing around it. This is a company that had something real, saw where the world was going, and made the hard call to reinvent itself and we're executing. If you want to do technically meaningful work at a company that's moving with genuine urgency, this is the right place.