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The Solutions Architect will manage client implementation services, guide strategic directions, oversee change management, and lead project management efforts while ensuring successful platform deployment.
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…
Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
About the roleWe’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect, helping customers:
- Make the right technical decisions
- Deploy the product and integrations successfully
- Operationalize change and scale
- Connect use cases to business outcomes
This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking.What you’ll do
- Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.
- Design architectures that map Synthesia’s capabilities to high-value customer use cases.
- Partner with Sales on solution scoping, proposals, API demos, and deal strategy.
- Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.
- Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.
- Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.
- Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.
- Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem.
- 5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales within a SaaS environment
- Strong project & stakeholder management across multiple workstreams
- Hands-on experience working with APIs, workflows, or integrations
- Excellent storytelling and communication skills — able to engage technical and executive teams
- A commercial mindset — understanding how architecture drives adoption, retention, and expansion
- Proven experience building scalable frameworks, architectures, or delivery models
- Curiosity, initiative, and a builder mentality — with comfort navigating ambiguity in a high-growth environment
Top Skills
AI
APIs
Synthesia London, England Office
Kent House, 14-17 Market Place, Mayfair, London, United Kingdom, W1W 8AJ
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