Training Lab Support

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions Global Education is at the forefront of innovative training, designing and delivering technical and end-user training content for the entire MSI solutions/product portfolio. Our training services cater to the educational needs of Motorola Solutions customers, partners, and employees, empowering each group to maximize their efficiency and effectiveness in achieving their business goals.
Job Description

This role is onsite out of our Uxbridge offices 5 days a week.

We are seeking a highly motivated and technically skilled System Technologist to join our EMEA Training Team based in Uxbridge, UK. In this fast-paced and dynamic environment, you will be responsible for providing technical support for Training delivery, ensuring seamless operation and optimal performance.

Key Responsibilities:

Technical Support & Troubleshooting: 

Provide expert technical support for a wide range of issues within the OneLE Eco-System, including front-end GUI problems, server-side application issues, database, networking, desktop, simulator, tools, and system failures.

Provide lab support for Training deliveries working with the Technical Instructors.

OneLE Lab Environment: 

Supports the operation, installation, deployment, maintenance and service of Motorola Solutions Products within the OneLE Eco-System

Documentation & Knowledge Sharing: 

Develop, maintain, and review technical, product support, and workflow documentation, ensuring clear and concise communication of information.

Testing & Quality Assurance:

Implement best testing practices to ensure the integrity of systems and solutions, documenting all artifacts for future reference.

Asset Management:

Assist with asset management, including shipping, ordering and associated logistics.

Training Centre Support

When required, assist with the day to day support of Training Centre activities.

Basic Requirements

What you will to succeed

Technical Skills:

• In-depth installation, configuration, and troubleshooting experience with Windows Servers and clients operating systems.

• Strong understanding of VMware software and its applications.

• Knowledge of Windows Domain architecture, integration, and Active Directory.

• Knowledge of Linux/UNIX systems.

• Proficiency in troubleshooting various server/desktop hardware issues.

• Experience with LAN/WAN troubleshooting.

• Familiarity with Motorola's LMR (mainly CapMax and DIMETRA) and VS&A Product Portfolio 

• Proficiency with MS Office Suite and Google Workspace apps.

Communication & Collaboration:

• Excellent written and oral communication skills (fluent in English).

• Strong teamwork, interpersonal communication, and problem-solving skills.

• Ability to handle stressful situations and troubleshoot critical issues while maintaining professional communication with customers and Motorola management team.

​Personal Attributes:

• Ability to embrace new and innovative solutions.

• Passion for tackling complex problems and finding elegant solutions.

• Strong sense of ownership and commitment to customer satisfaction.

• Independent, self-sufficient nature with excellent time management and prioritization skills.

• Strong work ethic, integrity, and organizational skills.

• Punctual, readily accessible, and collaborative.

Nice to Have:

• Experience in supporting an educational training environment.

• Relevant industry certifications (e.g., CompTIA, Cisco, Juniper).

• Associates degree in Computer Science or a related field, or equivalent work experience.

EXPECTATIONS

This position requires onsite support, the expectation is the individual will be based in the Uxbridge Training Centre.

Overseas Travel - 10%

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays. 
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

#LI-DJ1

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].