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JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Soft Services Manager - EMEA
- Support and guide standardization and continuous improvement of soft services delivery across nine client areas in EMEA
- Report to EMEA IFM Soft Services Program Lead serving as SME for soft services operations
- Ensure consistent service delivery and compliance across regional portfolio Key
Responsibilities:
Program Management & Standards:
- Develop and drive consistent soft services standards across EMEA region
- Lead EMEA-wide projects and programs to ensure standardization
- Conduct gap analyses and support remediation of soft services issues
- Implement JLL best practices to exceed client expectations Vendor & Contract Management:
- Manage subcontractors and suppliers in line with IFM vendor management processes
- Ensure compliance with contracts, KPIs, and Service Level Agreements
- Support EMEA Procurement Lead on procurement projects and sustainability initiatives
- Track SLA & KPI performance across soft services operations Operational Support:
- Provide on-site and remote support to all soft services operations
- Support seamless mobilization of new sites with Sourcing Manager
- Resolve escalated soft services issues and assist with incident investigations Drive safety culture across portfolio including all stakeholders Stakeholder Management:
- Build relationships with client Site Leads, Regional FM managers, and business partners
- Ensure client satisfaction and monitor customer satisfaction metrics
- Support recruitment activities and team development initiatives
- Collaborate with EHS team on technical and compliance matters
Required Qualifications:
Experience:
- 6+ years in Facilities Management within large commercial organizations
- Proven experience in soft services contract delivery and supplier management Experience leading corporate soft services operations at scale Skills & Certifications:
- Industry-recognized FM qualifications and ISO certifications preferred
- Quality, EHS, and environmental accreditations desirable
- Strong problem-solving, communication, and IT literacy skills
What We Offer:
- Entrepreneurial, inclusive culture with global collaboration
- Competitive salary and comprehensive benefits package
- Career development opportunities across varied experiences
- Total Rewards program supporting your professional ambitions
Apply today!
Location:
On-site –London, GBRJob Tags:
GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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JLL Technologies London, England Office
London, United Kingdom
