Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Social Media and Community Manager
Location: London, England, United Kingdom
About the role:
As the Social Media & Community Manager, you’ll be the voice behind some of the UK and Europe’s most loved nostalgic brands - the household names people have grown up with and still reach for today. From shaping the online personality of brands to sparking conversations that bring fans together, you’ll play a key role in keeping our communities thriving. You’ll manage day-to-day engagement across our social channels: jumping into real-time conversations, responding to fans and turning followers into brand advocates. Collaborating with creators and influencers, you’ll help ensure our content feels fresh, authentic and true to our brand values across every market. If you love being at the heart of what’s trending, know how to turn comments into conversations, and want to champion brands that people genuinely love - this is your moment to make your mark.
What you will be doing:- Monitor and respond to comments, messages, and mentions across social platforms across social platforms, being the authentic voice that the community recognise and trust.
- Foster positive conversations and manage brand reputation through timely, authentic responses.
- Escalate sensitive issues to relevant teams and ensure resolution. Content Integration
- Ideate and develop social-first content that taps into cultural moments, trending formats and community insights
- Collaborate with content creators and social strategists to align community engagement with campaign objectives.
- Identify user-generated content opportunities and amplify brand advocates.
- Track conversations and emerging trends to inform content and engagement strategies. · Provide feedback on audience sentiment and engagement patterns to optimise campaigns.
- Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity.
- Use predictive analytics to anticipate community needs and engagement opportunities.
- 2–4 years of experience in community management or social media roles, ideally within FMCG or multi-brand environments.
- Strong knowledge of social platforms, engagement best practices, and brand safety guidelines.
- Familiarity with social listening tools and AI-driven engagement solutions.
- Excellent written communication skills and ability to adapt tone across brands and markets.
- Strong organizational skills and ability to manage multiple conversations simultaneously.
- Experience working across multiple regions and understanding cultural nuances. Ability to collaborate effectively with creative, influencer, and performance teams.
Req ID: 14988
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Top Skills
OLIVER Agency London, England Office
151 Rosebery Avenue, , London , London, United Kingdom, EC21R 4AB
