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Job Description
Company Description:
McDonald's is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald's, but to build a better McDonald's.
We are moving fast and are adding to our outstanding team. Joining McDonald's means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we've launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.
Company Vision and Culture
Our Global vision is to build a better McDonald's and we are working hard to be the best-loved restaurant company.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.
The Sr. Manager, Program Management Office (PMO) role reports to the Director, Global Technology, PMO. This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.
Accountabilities & Responsibilities:
Primary Duties:
Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
- Manage project changes using appropriate verification techniques to keep the project on track.
- Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
- Align stakeholders and team members by ensuring a common understanding of expectations for the project.
- Depending on the development method used for the project, may be responsible for managing / recording detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.
- Work to implement approved actions and workarounds to mitigate risks.
- Document high-level risks, assumptions, and constraints using historical data and expert judgment in order to understand project limitations.
- Lead the adoption of key learnings from project retrospectives.
- Improve team performance by leading, mentoring, training, and communicating effectively. Treat people with respect.
- Act as a mentor with the adoption of PMO processes and standards.
Leverage knowledge of and experience with the following:
- Define project roles, responsibilities, methodology, tools and best practices.
- Leverage shared services.
- Provide input on delivery model and best practices.
- Support, lead, or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
- Identify and/or elevate ideas for improving the delivery model offer and methodologies.
- Execute short term strategy for function.
- Contributes to the performance of a team by overseeing work of other managers.
- Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
- Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
- Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk. Manages budget and directs activities of the project teams.
- Executes necessary charters depending on the project.
Skills & Experience required:
- Significant experience with prior corporate and global project management
- Subject Matter Expert (SME) in Project Management process and tools.
- Coaches client team(s) on effective consulting for projects.
- Experience communicating effectively with high levels of management and direct client contact.
- Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
- Ability to create presentations and write business cases for senior leadership.
- Ability to work under tight deadlines managing multiple key business priorities.
- Project budgeting/costing expertise.
- Ability to solve very complex problems and deal with a variety of work situations.
- Strong understanding of a variety of technology solutions.
- Highly experienced with dev/ops principles.
- Motivational leadership skills
Qualifications:
- Bachelor's degree in related field
- Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.
Additional Information:
At McDonald's we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
