At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The SMB Account Executive focuses on growing revenue and long-term success within our existing customer portfolio. You’ll use thoughtful, consultative upsell strategies to help customers move to a higher software tier and adopt marketing and retention tools that support their business goals.
- Consult with existing class-based customers to understand goals, surface needs, and recommend the right solutions
- Proactively initiate customer outreach across channels (calls, emails, follow-ups, and demos) based on customer preferences
- Build and run a personal sales operating rhythm (daily, weekly, monthly) to consistently exceed targets and reduce churn
- Deliver clear, compelling product demonstrations and customer-facing recommendations tied to business outcomes
- Stay current on product updates, releases, partner offerings, and relevant industry trends
- Manage your pipeline and opportunities in Salesforce.com to track progress, activity, and next steps
- Forecast results monthly and quarterly with accuracy and consistency
The Experience You’ll Bring
- 1+ years of professional sales experience, ideally in SaaS and/or the health and wellness industry
- Experience using CRM tools (Salesforce preferred)
- 1+ years of experience preparing and presenting customer business reviews and/or packaged proposals
- Strong consultative selling and discovery skills, with comfort guiding customers through options and tradeoffs
- Confident presentation skills, including communicating effectively with executive-level stakeholders
- Strong written and verbal communication skills
- Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
- Comfort learning web technologies and working in a fast-paced, deadline-driven environment
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
