As a Smart Tech Specialist, you'll support customers through their installation journey for renewable energy technologies, ensuring a smooth experience from purchase to install.
Help us make a big green dent in the universe.. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us deliver carbon busting products into our customer homes.. We’re spearheading the transition through the installation of in-home technologies; from Smart Meters, Solar Panels and Batteries, EV Chargers and low carbon Heat Pumps.
Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a Smart Tech Specialist, you’ll be responsible for supporting customers as they go from purchase to install of Solar Panels, Air Source Heat Pumps or Electric Vehicle Chargers. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.
We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.
Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What you'll do
- Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
- Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
- Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
- Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
- Be a real advocate for the technology that we are excited to launch across the UK and beyond!
What you'll need
- Strong organisational skills and the ability to manage your own time and workload effectively
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
- Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
- A solution focused approach and positive outlook
- Empathy and understanding to help make the right decisions when it comes to customer experience
- A love of taking on new tasks and challenges to develop and grow within your role
Why else you'll love it here
- Equity share options in Octopus Energy
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.
The next steps
- We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Top Skills
Electric Vehicle Chargers
Heat Pumps
Solar Panels
Octopus Energy London, England Office
1 Upper James Street, London, United Kingdom, W1F 9DE
Similar Jobs
Aerospace • Information Technology • Cybersecurity • Defense • Manufacturing
Quality Systems Specialists support the E-7A program by reviewing proposals, maintaining quality processes, conducting audits, and analyzing data for root causes in a manufacturing environment.
Top Skills:
ExcelManufacturing Execution SystemMicrosoft WordOutlookPowerPoint
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Operations Engineer will support high-performance delivery, manage customer satisfaction, enhance product delivery, and ensure compliance with information security policies.
Top Skills:
HaloJIRAMicrosoft ProjectTrelloVisio
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The R&D Product Developer will organize and execute projects focusing on product development while collaborating cross-functionally to meet consumer and business needs. Responsibilities include conducting trials, writing reports, and managing specifications.
Top Skills:
Haccp
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
