Site Support Engineer - London

Job Description:

Location: London Stirling Square

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain UK Security Clearance Check

Main responsibilities:

• IT Support for VIP’s based in the UK and Overseas, both in person and through remote support (E-mail and Telephony support)
• Daily checks and testing on Telepresence, HDVC, Wifi and Skype.
• Attending Client’s high-level off-site meetings and events.
• Supporting mobile devices, IOS and Android.
• Supporting mobile platforms, Mobile Iron, Blackberry UEM Client.
• Use of support tools, ARS, Bitlocker Recovery, Bomgar, AD, etc
• Receiving Goods, maintaining asset management, device builds, deployment and training.
• Incidents to be maintained and updated within Client SLA’s
• Offer additional support to other resolver groups to assist with local site IT issues eg, networks, servers, and other third-party providers.
• Managing and resolving issues with Print services.
• Assisting and leading project rollouts.
• Managing issues with Printer services.
• 24/7 Support OnCall Rota.
• Provide “Touch Labour” Support to different aspects of our UK Support Offering.

DETAILED JOB DESCRIPTION:

We offer a 12hr support day with responsibilities that include:

• Ensuring at the start of every day all meeting rooms and IT services available on site are checked and ready for use.
• Any faults found must be raised immediately as an incident and followed through to completion ensuring minimum to zero downtime on Telepresence and HDVC services.
• Ensuring all VIP incidents are raised in SNOW and kept fully updated until closed whilst meeting tight SLA’s.
• Supplying technical support to both Senior Executives and Executive Assistants within the local office and extending this to the overseas Executives.
• You will be managing a broad spectrum of IT equipment, Desktops, Laptops, Tablets, iPad’s, iPhones and Samsung Devices requiring the ability to quickly diagnose and resolve issues. There is also a hands-on requirement for supporting the other lines of service such as printers, network switches and routing\patching.

The role will also entail:

• Building and deployment of devices,
• Maintain the assets life cycle and training where required
• When required you will also assist or lead Project rollouts for new technologies including hardware and software updates across the Client’s estate.

On occasions and when needed support at other locations will be required when VIPs hold meetings at other venues.

The role will also require you to be part of the on-call VIP Rota when available, ensuring the full hours of the shift are supported for cover.

ESSENTIALS SKILLS/QUALIFICATIONS

• Strong IT support background focusing on the demanding support of Executive VIP’s
• Very strong organisational and communication skills both written and verbal, being able to comfortably provide support and guidance
• Act as a central point of contact for the customer, building on existing rapports
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Excellent knowledge of all MS Office products with advance trouble shooting skills in Outlook and Skype.
• Experience supporting internal desktop systems software and hardware, application training and overall incident ownership and management skills.
• Ability to Multitask, manage time, working under pressure effectively and follow through with assigned workloads, whilst still ensuring work is raised through tickets/tasks where necessary.
• Works well individually, Flexible, focused and can enhance working within a team.
• Experienced with using AD/ARS.
• Good Knowledge of Blackberry UEM Client and Mobile Iron.
• Experience with IT security applications, Bit locker, RSA, VPN, Sophos.

DESIRABLE SKILLS/QUALIFICATIONS:

• Proven trouble shooting skills
• Ability to confidently provide support with stakeholders of all levels
• Previous experience in a similar role with ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365
• Excellent communicator both face-to-face & over the phone
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of tool sets such as SCCM, Bitlocker, ActiveRoles, RSA, Active Directory, RSA, Blackberry UEM Clients etc.
• Confident break fix knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail
• Ability to learn new processes and understand them before they go live, to enable continuous support with the customer.
   

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
   

Still reading? We’d love to hear from you — apply today.

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