Supervise Developer Services teams delivering mains laying and new utility supplies. Manage labour, materials, plant, budgets, schedules, safety, quality, compliance, and customer satisfaction. Visit sites to review progress, conduct inspections and briefings, capture accurate work records, and investigate incidents. Coach teams, manage attendance and performance, and collaborate with Thames Water to improve developer satisfaction and D-MeX results.
As a Site Supervisor, you will be responsible for local operational teams who deliver the day to day aspects of mains laying and new suppliers to developers of all types and sizes.
You will supervise the teams – ensuring that the work is delivered safely on time, within budget and to our client’s expectations. You will provide operational management – ensuing that the work is delivered safely on time, within budget and to our Client’s expectations.
In addition to Health and Safety, customer service is critical to our work. You will ensure that work is carried out in a manner, which builds the confidence of developers and adopts a ‘right first time’ approach. Recognising developers have paid for mains laying and new supplies to their site / property, you will work with the relevant teams to ensure programmes are managed and delivered accordingly.
Satisfaction of developers is measured through a new regulatory measure called D-MeX. You will work closely with Thames Water to influence a dramatic improvement in the D-MeX measure and show management skills to genuinely care about the ratings Developers give of Network Plus’s services.
Key Responsibilities
- Have operational supervisory responsibility for a designated group of Developer Services teams, and their daily activities
- Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
- Manage all other resources e.g. materials and plant
- Ensure accurate information is captured of works undertaken, including photographs and as laids
- Visit teams at local site level – reviewing progress and performance and ensuring standards are adhered to
- Carry out team briefings with teams on a monthly basis; coaching and developing operational teams to reach their potential
- Complete Team Inspections ensuring a high level of Compliance with a real focus on quality and right first-time operational delivery
- Be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents as and when they occur
Skills, Knowledge & Expertise
- Relevant qualifications in relation to the work being carried out i.e. NRWSA at supervisory level
- Health & Safety qualification would be an advantage
- Deep Excavation knowledge and experience
- Good management skills
- Excellent communication skills
- Financial and commercial awareness
- Proficient IT skills, including Microsoft Excel and Word
- Full UK Driving Licence
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
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