New Onsite Location: Leeds
Hours of Work: 40 Hours per week Monday-Friday
NEW SITE OPENING IN THE UK!
Join the heartbeat of our logistics network.
As our Leeds Site Manager, you will play an essential element in Wayfair’s overall strategy to deliver products our customers love to help them love their home. Managing the day to day, you will lead, pivot, inspire and unite cross functional skilled teams to effectively collaborate; enabling this vision to become a reality.
What you will do
- Lead a fast paced transport and warehousing delivery operation
- Effectively manage, coach and develop multiple teams supporting personal and team performance.
- Play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.
- Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are delivered as quickly as possible.
- Partner closely with the talent management team to address staffing comprehensively.
- Overseeing and managing site Health & Safety aspects to ensure compliance with regulations, risk assessments, and safe working practices. This includes conducting safety audits , etc
- Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues.
- Monitor, report and improve KPI, including Large Parcel Delivery Score, On Time Delivery %, Order Dwell Days and Customer Miss-Rate
- Provide instruction and feedback to third party delivery partners regarding objective and subjective KPIs.
- Create and implement training activities for administrative staff.
- Supervise the Deliver team while they perform day-to-day job functions.
What you will need
- Proven experience successfully operating within an operational supervisor/ management role within a distribution, logistical, transport environment.
- Strong people management, someone who can effectively coach, mentor and nurture individuals and teams.
- A proactive and creative approach to identifying opportunities for continuous improvement and driving process improvements.
- Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL).
- Comfort with delivery routing technologies/strategies.
- Good commercial awareness, understanding of budget management & cost strategies (both qualifying cost increases and reduction for ROI).
- Effective communication skills, someone who can collaborate and build strong sustainable partnerships with internal and external members.
- Flexibility to cover other depots across the UK & Ireland region (may require travel and staying away from home).
Ultimately, if you are an effective people leader who can unite teams to consistently deliver within a fast paced operational environment, we can't wait to hear from you.
Click APPLY & get chatting with one of our Recruiters.
# Disclaimer: Wayfair uses multiple job titles for advertising optimisation purposes however your internal title may differ from that on the advert.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
