Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Key Responsibilities
- Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.
- Pro-active actions to ensure SLAs and KPIs are achieved.
- Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.
- Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.
- Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.
- Entry into Service (EiS) activities assisting colleagues.
- Project implementation assisting colleagues.
- Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.
- Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.
- Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.
- Equipment Installation, configuration, implementation and de-commissioning.
- Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment.
- Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.
- Adherence to all H&S requirements at site(s)
- Cross country involvement with colleagues outside of the UK.
- Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.
- On Duty in a rota of 1 in 3 weeks over a 7-day week.
- Ability to provide input on areas that can be improved for individual and colleagues.
Other Job Specifications:
- The candidate will undergo detailed vetting to gain security clearance (SC).
- The environment is heavy aircraft manufacturing operations with high quality,strong culture and significant safety on a global basis.
- Proven ability to work overtime, shift patterns and on-call in a rota system.
- 3 x 8-hour shift patterns commencing on site at 06:00am and 10:00am M-F and a work from home shift commencing at 08:00am which can be flexible with agreement. 30-minute break each shift.
- The need to be less than one hour away from site for any On Call emergency activity to be carried out at site
- The ability to be a lone worker on site following the agreed site communications and processes.
- Proven technical skills in technologies like Cisco, Aruba, Arista, F5, Cabling and others.
- Take part in pan-European technical expertise, forums, collaborations and escalations.
- Ability to share and gain knowledge with team members and colleagues.
- Protocols IPv4, IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF
- IOS, VPN, Routing, Firewall, Google, Microsoft, Cloud environments
- Network cabling, copper, fibre, wireless, telephony can be an advantage.
Soft skills:
- Customer satisfaction oriented.
- Team member and spirit priority.
- Autonomy.
- Good communication skills.
- Curious.
- Conscientious.
- Presentable and well mannered.
- Tidy and proud of workmanship.
General background:
- 2-3 years’ experience in multi-site managed service network environment.
- Manufacturing 24 x 365 campus environment advantageous.
- Ability to work in shift patterns and on-call.
- Full UK driving licence (clean is desired).
- Vetting will be a requirement and must be successful.
Benefits:
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Work authorisation:
- United Kingdom (required)
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
