ServiceNow Tooling Manager

The salary for this role is £45,000 – £50,000.

Are you a ServiceNow expert with in-depth knowledge of the platform including administration, development, and configuration?

Do you have experience with JavaScript, Glide API and other scripting languages used with ServiceNow?

Can you thrive in a collaborative environment to tackle challenges, solve problems and drive successful results?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a ServiceNow Tooling Manager at LI, you will sit at the heart of a multi-vendor support model where each day will revolve around more than just successful delivery of support outcomes.

The successful candidate will continuously drive support across the business - from the Service Desk right through to our Dev Teams and Product Owners - ensuring a superior service for our customers while hitting and exceeding our support targets.

Your daily navigation will involve supporting our services in harmony with the highest industry standards such as ITIL V4, ISO 27001 and ISO 20000.

Responsibilities

Your responsibilities will include

• Managing and maintaining the ServiceNow platform, including user administration, system configuration, and upgrades.
• Providing software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
• Integrating ServiceNow with other enterprise systems and other integration tools.
• Successfully planning executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of changes to the platform.
• Monitoring and resolving incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
• Developing and maintaining items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
• Implementing and maintaining security best practices and ensure compliance with relevant regulations and standards.
• Ensuring ServiceNow is correctly maintained to industry standards ensuring supportability and compliance by managing instance version upgrades, patches and hotfixes are applied, together with any plug-ins or integrations.
• Managing the roadmap of development for ServiceNow and associated systems by liaising closely with business stakeholders and support partner(s) to ensure business requirements are planned for and met.
•  Providing support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform.
• Maintaining comprehensive documentation of configurations, customizations, and processes.

You may be required to undertake other duties assigned by your line manager as appropriate.

We are looking for someone with the following

• Considerable direct experience with ServiceNow administration, development and configuration
• In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), and associated systems integrations.
• Proficiency in JavaScript, Glide API, and other scripting languages used within ServiceNow. Strong understanding of relational databases and SQL.
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).
• Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment.

Certifications

You will hold one or more of the following

• ServiceNow Certified System Administrator
• Certified Implementation Specialist
• ITIL Foundation

As an LI employee, you will be entitled to our company benefits which include

• A fully remote and flexible working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing  before the closing date to discuss your needs.

The closing date for this role is 4pm on 25th April. Applications received after the closing date will not be considered.

Values

We approach our work with TACT; we are Transparent, Accountable, Committed and we work as a Team.

We are transparent together, embracing honesty and building trust. We are accountable to the industry and strive for the best possible solutions for the communities we serve. We drive change with passion, commitment and enthusiasm to deliver a great service to the livestock industry. We work kindly and cohesively which allows us to support each other in our personal and strategic goals.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Further information

If you feel your application has not been treated in a fair and open manner or if you are dis-satisfied with any of your interactions during the recruitment process and you wish to make a complaint, you should contact our Talent team via email: [email protected]

Disclaimer 

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

 Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.