ServiceNow Solutions Architect and Business Analyst

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The ServiceNow Architect serves as both a functional and technical expert, collaborating with customers to implement ServiceNow Workflow solutions that adhere to industry best practices. This role is dedicated to addressing key customer challenges, driving meaningful business outcomes, and delivering exceptional value. The role spans activities across pre-sales support, direct customer delivery engagement, and advocating for customer requirements within ServiceNow

Key Responsibilities:

Customer-Centric Solution Design: Lead customer engagements by providing architectural guidance and aligning ServiceNow Workflow applications with the customer’s broader technology ecosystem, while ensuring governance and best practices are in place.
Strategic Advisory: Engage with senior leaders to define implementation roadmaps, address change management strategies, and maximise Workflow application adoption.
Pre-Sales Enablement: Partner with sales teams to conduct solution presentations, facilitate scoping workshops, and estimate implementation efforts in collaboration with the account consult partners, other kyndryl practices like strategy transformation, security and resiliency and cloud
Stakeholder Engagement: Build strong relationships with the customer Servicenow teams and stakeholders
Mentorship and Enablement: Support and guide internal ServiceNow delivery teams to elevate their expertise and delivery excellence.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect – we have opportunities for that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Join us in revolutionizing the world of software design and take your career to the next level.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience

•4 + years of experience ServiceNow

•10+ years of experience in general system architecture.
•Architectural experience of large customer change and transformation projects
Industry Knowledge: Strong business acumen and experience in IT, Employee Experience, Customer Service, Risk and Security, and others.
Technical and Functional Expertise: Comprehensive Technical knowledge of ServiceNow Workflow solutions, governance frameworks, and best practices for technical implementation and operational success.

Programming Knowledge: Experience in programming languages such as Java Script, Angular JS, and REST Web Services.

IT Service Management: ITIL processes, framework and best practices knowledge.

Agile Methodologies : Experience with Agile development practices.
Customer Focus: A proven ability to address customer challenges and deliver measurable outcomes through innovative solution design.

Communication: Strong written and verbal communication skills to interact with stakeholders at all level.

Problem Solving: Analytical skills to identify issues and develop solutions.
Collaboration: Exceptional ability to work with cross-functional teams, including customer senior executives, client partners, consult partners, and delivery partners, to ensure aligned and successful implementations.
Continuous Learning: A commitment to evolving processes, improving delivery frameworks, and staying ahead of product advancements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.