The manager leads ServiceNow Professional Services operations, supports teams to meet financial targets, resolves client issues, and enhances technical skills.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Digital Velocity ServiceNow Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
What you will do:
* Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers.
* Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results.
* Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
* Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
* Act as escalation point for issue resolution related to team member performance or client satisfaction.
* Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* 2+ years' experience with ServiceNow project implementations.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Ability to identify and creatively resolve client, project and people issues.
* Proven negotiation skills.
* Experience working with vendors and business partners.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* Accelerate the professional and technical development of coworkers through coaching and training.
* Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Demonstrated history of identifying and creatively resolving client, project, and people issues
* Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
* Deals constructively with problems that do not have clear solutions or outcomes.
* Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
* Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Demonstrated experience applying lessons learned to unique problems. History of reskilling new technologies with ability to determine benefits for clients. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Digital Velocity ServiceNow Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
What you will do:
* Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers.
* Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results.
* Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
* Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
* Act as escalation point for issue resolution related to team member performance or client satisfaction.
* Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* 2+ years' experience with ServiceNow project implementations.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Ability to identify and creatively resolve client, project and people issues.
* Proven negotiation skills.
* Experience working with vendors and business partners.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* Accelerate the professional and technical development of coworkers through coaching and training.
* Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Demonstrated history of identifying and creatively resolving client, project, and people issues
* Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
* Deals constructively with problems that do not have clear solutions or outcomes.
* Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
* Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Demonstrated experience applying lessons learned to unique problems. History of reskilling new technologies with ability to determine benefits for clients. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Servicenow
CDW London, England Office
One New Change, London, United Kingdom, EC4M 9AF
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