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Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Position Summary
Harness is looking for a Workplace Experience Specialist to serve as the first face of our London office. This role’s focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full time. This role will report to the Senior Manager, Workplace Design + Experience and work closely with the global Workplace Design + Experience team.
About the role
- Fulfill front desk administrative duties including greeting visitors and employees, sign-ins, receiving and sending mail, accepting deliveries
- Monitor freshservice tickets and following process to assign to the appropriate team member
- Monitor and answer our voicemail inbox, transferring messages to the appropriate parties as needed.
- Coordinate the content collection and updating of our knowledge sharing pages for internal team playbook and external employee information pages
- Proactively and consistently keep high traffic areas in good care and order. Clean up as needed.
- Escalate all facilities maintenance requests/issues to the Manager, Americas Workplace Design + Experience
- Assist the Workplace leadership in coordinating in office events
- Additional ad-hoc administrative duties
About you
- Located in London and comfortable with coming into the London office daily
- Prior experience in a Reception, Hospitality, or Customer Service role
- Great customer service experience
- Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
- Good technological literacy and ability to quickly learn and navigate new tools (MS Office, Google mail, Slack, Zoom, etc)
- Demonstrated work experience in organizational and problem solving skills
- Super-flexible, adaptable, practical, and agile
- Ability to work independently, follow directions and work well as part of a team
- Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
- Excellent time management skills, ability to multitask and prioritize work.
London, UK
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.'s Best Workplace Awards 2022
- Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Harness London, England Office
26 Throgmorton Street, 4th floor, London, United Kingdom, EC2N 2AN
