Lead UX design for complex user journeys, optimize multi-step workflows, and ensure efficient information architecture while collaborating across teams.
Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
A Little More About The role:
We’re looking for a Senior UX Designer with passion and talent to architect our most critical user journeys. You will be the team's expert on Information Architecture and multi-step flow optimization, ensuring our administrative portals are intuitive, efficient, and minimize user errors. You will champion task-centered analysis to transform chaotic administrative work into elegant digital processes.
You will:
· Lead the end-to-end design and architecture for complex systems, including multi-step user flows and detailed administrative features.
· Apply deep Information Architecture (IA) principles to structure complex data and navigation, ensuring seamless transitions between our core systems.
· Apply task-centered analysis to understand and optimize existing administrative workflows for maximum efficiency and minimum user cognitive load.
· Create elegant design solutions to resolve user/customer/stakeholder challenges.
· Collaborate across design, engineering, and product teams within our Dual-Track Agile environment to vet solutions for technical feasibility and compliance.
· Determine success metrics (UX KPIs) such as task completion rates and error reduction and measure them post-launch.
· Design user flows, detailed wireframes, mockups, and prototypes that are robust enough to handle complex conditional logic.
You bring:
· 5+ years of experience in UX design, with a focus on designing complex, transactional web applications or administrative systems (not marketing websites).
· Expert proficiency in Information Architecture and mapping complex user flows, with a portfolio showcasing optimized multi-step processes.
· Proven ability to determine UX KPIs for workflow efficiency (e.g., time-on-task, reduced clicks) and measure/confirm them post-launch.
· Exceptional collaboration skills and comfort working with business stakeholders across the organization to align on complex requirements.
· Strong understanding of accessibility standards in flow and interaction design.
Extra credit:
· Experience designing flows that incorporate external integrations (e.g., HRIS or benefits administration systems).
· Experience with compliance or highly-regulated workflows where data integrity and sequence are critical.
· Healthcare or Fintech experience.
Gravie:
In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.
The salary range for this position is $106,081 - $176,802 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation. In addition to base salary, this position is also eligible to participate in Gravie’s annual bonus program. Stock options may also be awarded as part of the compensation package.
Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:
At Gravie, we're on a mission to reinvent health benefits for small and midsize businesses—making high-quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better lives, and we’re building the future of health benefits to reflect just that.
We’re proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before.
And guess what? Our customers love us. With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should. Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformative—and we’re just getting started.
At Gravie, we do things differently. We’ll challenge you, and we’ll welcome you challenging us. Good ideas are everyone's job here. You’ll join a team that’s smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve.
If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.
Top Skills
Information Architecture
Prototyping
User Flows
Ux Design
Wireframing
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